Experience

Livi

• Brazil
• Real Estate and Equipment Rental Services

• Service Delivery Quality and Compliance Manager

  • Apr 2022 - Present

• Operations Team Leader

  • Aug 2020 - Jul 2022

  Helping to build more accessible digital healthcare.



Construction Support

• United States
• Construction
• 1 - 100 Employee

• Training and Development Manager

  • May 2015 - Sep 2018

  London, United Kingdom • Design, implementation, execution, and review of bespoke learning and development solutions • Skills gap analysis • Training audit • Coaching • Process improvements • Onboarding

• Development and Back Office Manager

  • May 2014 - May 2015

  • Managing the learning and development processes right from the preparation to delivery and review • Design of learning materials

• Back Office Team Leader

  • Mar 2012 - May 2014

  • Leading a high performing team • Change management • Escalation point for customers

• Customer Service Representative

  • Aug 2011 - Feb 2012

  • Performing the daily duties on time and adhering to the quality standards • Assisting colleagues when help is needed and performing additional tasks assigned by the supervisor • Delivering the best results in the teamwork


Western Union
• United States
• Financial Services
• 700 & Above Employee
• Anti-Money Laundering Specialist and Customer Service Advisor

  • Feb 2011 - Jun 2011

Mazas Pasaulis Translation Agency
• Lithuania
• Translation and Localization
• 1 - 100 Employee
• Translator

  • 2010 - 2011