Experience

PT Fajar Lestari Sejati

• Building Materials
• 1 - 100 Employee

• Sales Project Assistant Manager

  • Mar 2019 - Present

  My responsibilities: 1. Responsible for sales target achievement and sales growth 2. Looking for information related to ongoing building construction projects, approaching the project team, making presentations and offering the product price quotes according to project needs 3. Conduct presentations, negotiations and tender processes 4. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs 5. Coaching, controlling, and monitoring sales force activities



FAB Indonesia

• Indonesia
• Advertising Services
• 100 - 200 Employee

• Ecommerce Manager

  • Oct 2017 - Mar 2019

  My responsibilities:1. Achieve direct market place revenue targets, ensuring there is significant YOY growth, reporting back to brand owner (clients)2. Set expenditure budget for all market place across all areas of digital marketing and investment in new tools and equipment to drive sales 3. Optimize to customer journey based on analytical data and ensure it is in-line with brand guidelines4. Manage on going development of the Orderwise online B2B and B2C portal5. Manage marketing for online sites (including SEO and feed-in to social media)6. Achieve proven ROI in digital media and CRM7. Manage graphic designers and web specialist8. Attend / chair marketing and sales working groups9. Identify new online opportunities and build strong relationship with other partners (publisher, bloggers, etc)My priority client that I taken as a Manager is Abbott Nutrition which is based on Indonesia, Darya Varia Laboratoria, Mundipharma, Exxon Mobil Lubricant Indonesia, etc.

• Relationship Marketing Manager

  • Nov 2016 - Oct 2017

  It will work with customer service, CRO (Customer Relationship Officer) and operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers. The position also requires a strong knowledge of budgeting and forecasting.It is also responsible for retention campaigns (loyalty and home-delivery services program), this program had been through by telesales officer and I'd stood to be good operational and achievement for the clients, from conceptualization through to analysis. This includes idea generation, proposal preparation, overseeing the production process and overseeing execution. And also, helping for client marketplace (e-commerce). My priority client that I taken as a Manager is Abbott Nutrition which is based on Indonesia, Darya Varia Laboratoria, Mundipharma, Exxon Mobil Lubricant Indonesia, etc.



Radana Finance

• Financial Services
• 100 - 200 Employee

• Customer Relationship Management Supervisor

  • Apr 2014 - Nov 2016

  1. Profit & Loss Planning : Responsibility for reaching or exceeding budgeted financial goals in one or more of our key customer retention categories - saves and reinstatement, customer longevity, load ups, and cross sell - using a variety of communication media including invoice text, inserts, email and telemarketing. 2. Campaign Planning & Execution : Responsible for conceptualizing and managing a diverse range of customer retention campaigns and initiatives. This includes idea generation and exploration, preparing and presenting proposals, overseeing the creative and production processes and championing successful execution. 3. Campaign Analyzing : Analyze campaign outcomes in detail. Draw insights and present results clearly to facilitate sound decision making on next steps. 4. Budgeting : Build a detailed, bottom-up annual budget for areas of responsibility. Supply key inputs to the quarterly reforecast, using the most accurate, up-to-date information available. Be prepared to discuss assumptions used for developing budgets and forecasts. 5. Special Projects: Participate in a variety of special projects as requested, including explorations of system or process improvements, new retention categories, and joint projects with Customer Service. 6. Customer Focusing : Working with Customer Service, Marketing Services and Operation to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.



Suzuki Finance Indonesia

• Financial Services
• 400 - 500 Employee

• Customer Relationship Management Supervisor

  • Dec 2007 - Apr 2014

  My job description is responsible for the planning, successful execution and follow up for a diverse range of customer retention campaigns, along with producing maintenance's company, monthly forecast, and other business reporting as required. I will also carry out innovative and sometimes complex projects for the completion, and thoroughly analyze maturing data in order to make sound recommendations for next steps that aim to improve our company programming results. My job description is responsible for the planning, successful execution and follow up for a diverse range of customer retention campaigns, along with producing maintenance's company, monthly forecast, and other business reporting as required. I will also carry out innovative and sometimes complex projects for the completion, and thoroughly analyze maturing data in order to make sound recommendations for next steps that aim to improve our company programming results.