Indranil Roy
Operation Manager at Airex Logistics & Express Services Pvt Ltd- Claim this Profile
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Bio
Experience
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Airex Logistics & Express Services Pvt Ltd
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India
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Operation Manager
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Nov 2011 - Present
Process Management Mapping business requirements and coordinating in developing and implementing in the line with pre-set guidelines. Monitoring the overall function of process, identifying improvement areas and implementing measures to maximize customer satisfaction level. Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines. Operation Management Framing work direction & plan for associates after assessment of their capabilities; preparing and presenting various weekly/monthly MIS reports pertaining to process/productivity. Setting up SOP (Standard Operating Procedure) & SLA (Service Level Agreement), setting and maintaining CTQ (Critical to Quality)/CTP (Critical to Process) targets. Providing value added solution services by program reviews, monitoring the post service activities like follow-up with the clients, service reminders and handling customer grievances for superior solution centre experience. Customer Relationship Management Mapping clients, identifying improvement areas &implementing measures to maximize customer satisfaction levels. Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. Setting out quality standards for various operation areas, ensuring a high- quality customer experience while adhering to the SLA’s & work process. Team Management Managing a team of 50 people and performing functions viz. manpower planning, recruitment & selection, induction, performance appraisal, training ect. Leading, mentoring & monitoring the performances of team members to ensure efficiency in process operation and meeting of individual & group targets. Conceptualizing & developing need based training for developing skilled work force within sub process for optimum efficiency. Show less
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Alves Health care
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HIMACHAL PRADESH ,BADDI,NALAGARH
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Production operation Manager
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Apr 2006 - Jun 2008
Meeting & Co-ordination with the Clients for receiving orders as per their periodic demands... Supervise Company’s Infrastructure & equipments & production capacity… Purchasing & Keeping records of raw materials (From Vendors) and finished products… Monitoring the process of proper Quality analysis of the raw materials purchased... Managing co-ordination between Production & Quality Control (QA/QC) departments… Maintaining Inventory & buffer stock details as per batch production… Ensure proper packaging & Quality control tests are being conducted… Helping & co-coordinating the supply chain to meet the production objectives (Volumes)… Practicing timely delivery of orders & planning necessary logistics support… Show less
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Education
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EIILM,Kolkata
Masters in Business Administration,, Logistics & HR -
Shree Gopal Banerjee College,Hooghly,Kolkata
Bachelor of science, Biology