Indranil Roy

Operation Manager at Airex Logistics & Express Services Pvt Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN

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Experience

    • India
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Operation Manager
      • Nov 2011 - Present

      Process Management  Mapping business requirements and coordinating in developing and implementing in the line with pre-set guidelines.  Monitoring the overall function of process, identifying improvement areas and implementing measures to maximize customer satisfaction level.  Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines. Operation Management  Framing work direction & plan for associates after assessment of their capabilities; preparing and presenting various weekly/monthly MIS reports pertaining to process/productivity.  Setting up SOP (Standard Operating Procedure) & SLA (Service Level Agreement), setting and maintaining CTQ (Critical to Quality)/CTP (Critical to Process) targets.  Providing value added solution services by program reviews, monitoring the post service activities like follow-up with the clients, service reminders and handling customer grievances for superior solution centre experience. Customer Relationship Management  Mapping clients, identifying improvement areas &implementing measures to maximize customer satisfaction levels.  Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.  Setting out quality standards for various operation areas, ensuring a high- quality customer experience while adhering to the SLA’s & work process. Team Management  Managing a team of 50 people and performing functions viz. manpower planning, recruitment & selection, induction, performance appraisal, training ect.  Leading, mentoring & monitoring the performances of team members to ensure efficiency in process operation and meeting of individual & group targets.  Conceptualizing & developing need based training for developing skilled work force within sub process for optimum efficiency. Show less

  • Alves Health care
    • HIMACHAL PRADESH ,BADDI,NALAGARH
    • Production operation Manager
      • Apr 2006 - Jun 2008

       Meeting & Co-ordination with the Clients for receiving orders as per their periodic demands...  Supervise Company’s Infrastructure & equipments & production capacity…  Purchasing & Keeping records of raw materials (From Vendors) and finished products…  Monitoring the process of proper Quality analysis of the raw materials purchased...  Managing co-ordination between Production & Quality Control (QA/QC) departments…  Maintaining Inventory & buffer stock details as per batch production…  Ensure proper packaging & Quality control tests are being conducted…  Helping & co-coordinating the supply chain to meet the production objectives (Volumes)…  Practicing timely delivery of orders & planning necessary logistics support… Show less

Education

  • EIILM,Kolkata
    Masters in Business Administration,, Logistics & HR
    2009 - 2011
  • Shree Gopal Banerjee College,Hooghly,Kolkata
    Bachelor of science, Biology
    2003 - 2005

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