Experience

The Millennium Broadway Hotel NYC

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Housekeeping

  • Apr 2021 - Present



The Lexington Hotel, Autograph Collection

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Housekeeping

  • Oct 2019 - Mar 2020



Millenium Hilton

• Assistant Director of Housekeeping

  • Nov 2015 - Oct 2019



Hilton Long Island

• Assistant Front Office Manager

  • Mar 2015 - Nov 2015

  Responsible for leading and train the staff. Greets Guests and make sure checks in and checkout are completed with the company standards. Respond to any question or concerns. Assist Front Office Manager in supervising front office staff. Act as a positive role model and demonstrate spirit to serve. Follow up with guest regarding satisfaction with guest related issues, SALT, Guest assistance and Trip Advisor. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guest with reservation. Block rooms in the system and identify designated requirements and requests. Contact appropriate individual or department as necessary to resolve guest calls, requests or problem. Coordinate with housekeeping to track readiness of rooms for check in. Review shifts. Follow all of the company procedures and standards. Ensure that all staff personnel appearance is clean and professional. Maintain confidentiality of property information. Answer telephone using proper etiquette. Maintain positive working relationship with others Responsible for training the department with new employees and team members. Scheduling the department, approving vacations and request. Complete Order requisitions for the department.



Millennium Hilton

• Greater New York City Area

• FRONT OFFICE MANAGER

  • Oct 2013 - Mar 2015

  Promoted and certified to be Train the Trainer for the Front Office Department Responsibilities: Responsible for leading staff and complete shift responsibilities. Greets Guests and make sure checks in and check out are completed with the company standards. Respond to any question or request. Be very knowledgeable about the hotel and local area. Distributes information in any timely and professional manner. Assist Director in supervising front office staff. Act as a positive role model and demonstrate spirit to serve. Follow up with guest regarding satisfaction with guest related issues. Assigning room, anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guest with reservation. Block rooms in the system and identify designated requirements and requests. Contact appropriate individual or department as necessary to resolve guest calls, requests or problem. Coordinate with housekeeping to track readiness of rooms for check in. Review shifts. Follow all of the company procedures and standards. Ensure that all staff personnel appearance is clean and professional. Maintain confidentiality of property information. Answer telephone using proper etiquette. Maintain positive working relationship with others Responsible for training the department with new team members. Scheduling the department, approving vacations and requests.



Millenium Hilton

• Greater New York City Area

• Housekeeping Manager

  • Mar 2010 - Oct 2013

  Responsibilities: Lead Housekeeping functions on assign shifts to ensure the cleanliness and upkeep of hotel rooms according to established standards, ensure the cleanness of dirty rooms during shifts, as well as to achieve effective and efficient supervision of staff. Manage Housekeeping personnel. Works closely with guest service supervisor to resolve room’s discrepancies at the end of each shift. Coordinate out of order rooms and maintenance with guest service and engineering. Coordinate special maintenance in the public areas; coordinate the repair of housekeeping equipment.



Hilton Santo Domingo

• Front Office Manager

  • Mar 2006 - Jul 2008

  Responsible for leading staff in complete shift responsibilities for front desk and front office. Greets Guests and Check them in/ out. Respond to any question or request. Be very knowledgeable about the hotel and local area. Perform cash and credit responsibilities following established procedures. Distributes information in any timely and professional manner. Assist Director in supervising front office staff. Act as a positive role model and demonstrate spirit to serve. Follow up with guest regarding satisfaction with guest related issues. Assigning room, anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guest with reservation. Block rooms in the system and identify designated requirements and requests. Contact appropriate individual or department as necessary to resolve guest calls, requests or problem. Coordinate with housekeeping to track readiness of rooms for check in. Review shifts. Count the bank at the beginning and at the end of every shift. Balance and drop receipts according to accounting specifications. Follow all of the company procedures and standards. Ensure that all staff personnel appearance is clean and professional. Maintain confidentiality of property information. Answer telephone using proper etiquette. Maintain positive working relationship with othersOnce a week run the night audit/ the system program, and manually make the organization of the transaction of the hotel to send it to the account department.

• HOUSEKEEPING MANAGER

  • Mar 2005 - Mar 2006

  Promoted to Front Desk Supervisor in 1 year of being doing the position.Responsibilities:Lead Housekeeping functions on assign shifts to ensure the cleanliness and upkeep of hotel rooms according to established standards, ensure the cleanness of dirty rooms during shifts, as well as to achieve effective and efficient supervision of staff.Manage Housekeeping personnel.Works closely with guest service supervisor to resolve room’s discrepancies at the end of each shift. Coordinate out of order rooms and maintenance with guest service and engineering. Coordinate special maintenance in the public areas; coordinate the repair of housekeeping equipment.