Experience

SODIC

• Egypt
• Real Estate
• 700 & Above Employee

• Client Relation Manager

  • Jan 2019 - Present

  • Manage clients requests and complaints • Managing unit transfers • Handling downgrades, combining of units and contract terminations while applying company's policies. • Coordinating Clients’ concerns with the designated departments. • Constant follow up on Clients pending issues up till resolution. • Managing the “CS Committee” meetings with Top Management for critical cases to ensure clients retention • Providing Clients with alternatives and solutions that suit their cases while abiding to the company’s policies and procedures. • Coordinating with the Facility Management Company to finalize client’s requests/ inquiries or complaints. • Supporting “Handover Team” • Finalizing collection committee cases. • Participating in preparation of protocols for modification of units. • Member of the “Unit Modification Committee” • Monitoring the Facility Management Company's quality of wok • Constantly updating the work process to better suit current work flow • Monitoring clients’ satisfaction. (through NPS reports) • Assembling task force teams to handle critical issues Show less