Junior Lead Product Connectivity

• Feb 2021 - Present

Analyst, Product Operations

• Feb 2019 - Feb 2021

Analyst, Internal Evaluation

• Feb 2016 - Feb 2019

Plans and performs quality system evaluations/audits/investigations of critical operational processes in support of the Internal Evaluation Program. Assists operating departments in the development of corrective action plans and performs risk assessment on evaluation findings. Communicates company policies/procedures and Federal Aviation Regulations, facilitating fair resolutions and imparting quality expertise to all Crewmembers.

Safety Liaison

• Jan 2013 - Feb 2016

Develop and recommend measures for assuring personnel safety, monitor hazardous and unsafe situations for Crewmembers. Identify the root cause and correct as per occupational safety and health standards. Alter, suspend, evacuate or terminate activities that may pose immanent safety or health danger to the workers. Investigate accidents that have occurred within the incident area. Document both safe and unsafe acts, corrective actions taken on the scene, accidents or injuries, and ways to improve safety on future incidents for internal and external Customers. Show less

Analyst, Airport Programs

• Jan 2002 - Jan 2013

Collaborate with IT, System Operations, Safety and Security departments on projects that enhance both the Crewmember and Customer Experience. Support IT initiatives for A2008 Project, T5 Project, DCS System procedures and CSS selection. Implement new innovative technology, create and communicate new processes, policies/procedures for Crewmembers. Development and implementation of policy and procedure manuals for International travel, Codeshare and Alliance partners. Support cities during System Disruptions and Manual Operations. Show less

IT Internship Program

• Jan 2010 - Jun 2010

Field production and editing, basic troubleshooting and maintenance of network and computer systems; assisted in Web Design, Digital Media creation and Social Media. Program the Inventory Control System, re-design of the website and create a database for employees. Assist with audio and grammar check of Public Service Announcement tapings. Field production and editing, basic troubleshooting and maintenance of network and computer systems; assisted in Web Design, Digital Media creation and Social Media. Program the Inventory Control System, re-design of the website and create a database for employees. Assist with audio and grammar check of Public Service Announcement tapings.

Vendor Sales Rep

• Oct 1998 - Apr 2002

Sales rep for Beaute Prestige International(BPI). Worked with all other brands in store. Cleaned and maintained BPI space along with inventory counts for min max. Planned and managed store events while meeting targeted sale goals in multiple airports. Sales rep for Beaute Prestige International(BPI). Worked with all other brands in store. Cleaned and maintained BPI space along with inventory counts for min max. Planned and managed store events while meeting targeted sale goals in multiple airports.