Experience

Segari

• Indonesia
• Retail Groceries
• 400 - 500 Employee

• Customer Experience Specialist

  • Jan 2022 - Present

  - Managed and maintained relationships with key clients, ensuring their needs were met and expectations exceeded, resulting in a client satisfaction rate of 95%. - Developed and implemented customer service training programs for new hires. - Analyzed customer feedback data to identify pain points and opportunities for improvement - Provided detailed feedback to the product team to continually improve the quality and freshness of ingredients - Managed and maintained relationships with key clients, ensuring their needs were met and expectations exceeded, resulting in a client satisfaction rate of 95%. - Developed and implemented customer service training programs for new hires. - Analyzed customer feedback data to identify pain points and opportunities for improvement - Provided detailed feedback to the product team to continually improve the quality and freshness of ingredients



Via.com

• India
• Travel Arrangements
• 500 - 600 Employee

• Ticketing Officer

  • Feb 2018 - Dec 2021

  - Processed and managed a high volume of customer inquiries, ensuring timely and accurate resolution of tickets. - Collaborated with cross-functional teams to address complex issues and escalated tickets, resulting in a 15% reduction in average resolution time. - Maintained a detailed and organized ticketing system, accurately documenting customer interactions and inquiries, contributing to improved efficiency and streamlined operations. - Proficiently skilled in advanced-level utilization of three major ticketing systems: Amadeus, Sabre, and Galileo. Show less



PT Dwidaya World Wide

• Indonesia
• Travel Arrangements
• 300 - 400 Employee

• Travel Consultant

  • Jul 2016 - Feb 2018

  - Provided personalized travel recommendations and itineraries to clients. - Booked and managed travel arrangements for clients, including flights, accommodations, tours, local transportation, visa and passport preparation, as well as admission tickets to certain tourist attractions, ensuring seamless and memorable travel experiences. - Demonstrated expertise in destination knowledge and industry trends, actively staying updated with travel regulations and offering valuable insights to clients, leading to enhanced customer satisfaction and loyalty. Show less