Member Board of Directors

• Feb 2022 - Present

Multi-Unit Franchisee

• Aug 2017 - Present

Fractional Consultant

• Sep 2018 - Present

Providing the franchise business community a look at the franchise business model from a Franchisee perspective. Providing the franchise business community a look at the franchise business model from a Franchisee perspective.

SCORE Mentor

• Dec 2020 - Aug 2023

Independent Consultant GA Region

• Oct 2018 - Jan 2020

Owner

• Jan 2000 - Jan 2016

Franchisee for 18+ years for multiple locations in GA. Responsibilities encompassed -business development and strategic financial growth -established market penetration strategies resulting in increased market share -provided high level of customer care service resulting in long term customer retention -maintained brand standards using exceptional quality assurance and franchise processes -established team culture by agreeing on norms, standards, and expectations Franchisee for 18+ years for multiple locations in GA. Responsibilities encompassed -business development and strategic financial growth -established market penetration strategies resulting in increased market share -provided high level of customer care service resulting in long term customer retention -maintained brand standards using exceptional quality assurance and franchise processes -established team culture by agreeing on norms, standards, and expectations

Business Analyst Project Lead

• Nov 1991 - Nov 1998

As a business systems analyst: -Identified, understood and planned for organizational and human impacts of systems, and ensured that new technical requirements were properly integrated with existing processes and skill sets. -Developed system flows from the ground up. -Interacted with internal users and customers to understand and document requirements that were later used to produce business requirements documents. -Wrote technical requirements (pseudo code) for critical functionality. -Interacted with designers to understand software limitations. -Helped programmers during system development, e.g. provide use cases, flowcharts -Performed system testing. -Deployed the completed system. -Documented requirements and user manuals. Show less

Business Systems Analyst

• May 1987 - Jul 1991

Systems Analyst for collection Agency. Duties included analyzing, designing, implementing, and testing of modifications to exiting batch financial and reporting systems. Major emphasis was on developing systems specifications and quality assurance documentation. Systems Analyst for collection Agency. Duties included analyzing, designing, implementing, and testing of modifications to exiting batch financial and reporting systems. Major emphasis was on developing systems specifications and quality assurance documentation.

Part-time Machinist Aid / Bookkeeper

• Jan 1977 - Jun 1991

AJ Nandhra a family owned machine shop manufactured production as well as experimental parts for Pratt & Whitney Aircraft Canada. Duties in the shop included assisting in the cutting, welding, milling, and drilling of these parts with an emphasis on quality assurance. Additional responsibilities included accounts payable, receivable and general ledger functions. AJ Nandhra a family owned machine shop manufactured production as well as experimental parts for Pratt & Whitney Aircraft Canada. Duties in the shop included assisting in the cutting, welding, milling, and drilling of these parts with an emphasis on quality assurance. Additional responsibilities included accounts payable, receivable and general ledger functions.