Human Resources Manager

• Feb 2023 - Present

Independent Wine Consultant

• Aug 2021 - Present

Wine Education and Social media marketing: Helped over 35 clients improve their wine knowledge by conducting wine tasting classes targeting wine varieties and geographical locations. Instagram feed goals: @salyvinos Promotes new ideas for wine pairing and small events, empowering all cultures to experience the magnetic relationship between wine and food. Wine Education and Social media marketing: Helped over 35 clients improve their wine knowledge by conducting wine tasting classes targeting wine varieties and geographical locations. Instagram feed goals: @salyvinos Promotes new ideas for wine pairing and small events, empowering all cultures to experience the magnetic relationship between wine and food.

Program Coordinator

• Mar 2022 - Mar 2023

Logistics and Account management: Coordinate and implement logistics for the Introductory Course, Certified Sommelier Examination, and Deductive Tasting in the United States, Mexico, and Korea. Contacting more than 3,000 students in 6 months. Digital Marketing and Tech support: Managed the CMS website backend, updates, and new programs. Using integrated marketing campaigns to build brand awareness and increase students registration by up to 60% Designed email marketing campaigns using creative copywriting, editorial, and photo editing skills. Communication and Customer service: Act as the critical point of contact for day-to-day inquiries from students, Coordinators, and Master Sommeliers. Show less

Customer care Claims Rep.

• Mar 2018 - Dec 2021

Forecast and Customer care: Created projects that increased client retention and improved customer experience. I built a great relationship with my team and clients, resulting in multiple recognitions for my excellent customer service and sales skills. Forecast and Customer care: Created projects that increased client retention and improved customer experience. I built a great relationship with my team and clients, resulting in multiple recognitions for my excellent customer service and sales skills.

Customer Care Professional

• Jan 2014 - Apr 2016

Rock-solid financial advising experience with well-established Banks: 3+ years working with renowned banks like JP Morgan Chase, Citi Bank/ Citygroup, and PNC, evaluating mortgage case scenarios, identifying potential risks for the homeowners, finding solutions, and creating a plan of action for my clients Rock-solid financial advising experience with well-established Banks: 3+ years working with renowned banks like JP Morgan Chase, Citi Bank/ Citygroup, and PNC, evaluating mortgage case scenarios, identifying potential risks for the homeowners, finding solutions, and creating a plan of action for my clients

Staff Accountant

• Feb 2010 - Aug 2013

Worked in all aspects of small business accounting. Balancing company workbooks, general ledgers, and reconciliations. Managed year-end closing reports, adjusting all accounts to ensure that they accurately reflected the activities for the fiscal year. Worked in all aspects of small business accounting. Balancing company workbooks, general ledgers, and reconciliations. Managed year-end closing reports, adjusting all accounts to ensure that they accurately reflected the activities for the fiscal year.