Experience

Crystal Palace Football Club

• United Kingdom
• Spectator Sports
• 300 - 400 Employee

• Events Sales Executive

  • Nov 2021 - Present



Wigan Athletic F.C.

• United Kingdom
• Spectator Sports
• 100 - 200 Employee

• Hospitality Manager

  • Aug 2014 - Jul 2020

  • Responsible for the sustainment, development and performance of high value key accounts.• Take ownership of the accounts KPI’s, performance monitoring, and operational requirements.• Report into CEO by providing quarterly budgets, forecasting and performance data.• Maintain strong relationships across the client portfolio in line with bottom line retention and growth.• Achieve white space targets by establishing new strong strategic partnerships, including negotiating high yield sponsorship contracts, driving topline growth by 30% YoY.• Identify threats and opportunities in the markets by keeping up to date with industry news and utilising statistical analysis/data.• Work cross-functionally with finance, marketing, customer service and logistics.• Manage a small team of Sales Executives ensuring efficient work flow practises and support the team in their personal development and sales performance.• Additional duties: deliver first class customer service at hospitality events and match days ensuring the integrity of the club is maintained and reflected in the service.