Experience

HOBART Service UK

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Planner

  • Aug 2019 - Present

  Managing a team of 15 engineers diaries day to day scheduling in breakdown calls and service visits, having to respond quickly to changing priorities in order to meet deadlines and making effective decisions based on an assessment of the situation.• Ensuring engineers have the workload to keep productivity up throughout the day• Prioritising breakdowns by urgency and location to ensure the most efficient use of resources • Geographical knowledge• Where necessary, submit permits for engineer access • Work directly with customers to overcome any issues with engineer access and escalate where necessary to supervisors or management team • Providing accurate notes in calls• Organisational skills - managing own workload and email inbox• Communicating with customers and engineers both verbally and in writing• Working to KPI's and being results focused



Co-op

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Sep 2017 - Aug 2019

  A key focus on delivering exceptional service to customers and using product knowledge to assist customer queries in a friendly, efficient manner. Responsibilities include working the tills, cash handling, replenishing stock and stock control. A key focus on delivering exceptional service to customers and using product knowledge to assist customer queries in a friendly, efficient manner. Responsibilities include working the tills, cash handling, replenishing stock and stock control.



Fenwick

• United Kingdom
• Retail
• 700 & Above Employee

• Luxury Accessories Buying Intern

  • Oct 2017 - Oct 2017

  ∙Shadowing Buyers doing Trade Reports and placing/updating orders∙Completing floor walks on accessories department with Buyer and Assistant Buyer∙Re-organizing and filing order documents ∙Attending brand appointments ∙Creating new season product packages∙Excel spreadsheets∙Inputting figures from stock cards onto the system∙Creating presentations for upcoming pop-ups and collaborations∙Ticketing new stock ∙Marking down old stockAlso assisting Press Office by taking samples to photo shoots across London, helping on set of photo shoot dressing mannequins and organizing samples.



Next

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Advisor - Childrenswear

  • Oct 2015 - Oct 2017

  Responsibilities day to day include merchandising stock such as positioning bestsellers, filling/replacing low lines and launching new lines. Experience in dealing with customers in various situations, working tills and learning to think on my feet. Also trained in admin since I was 17 so this included banking the stores cash, putting on tills and various admin duties like processing customer orders and being entrusted with money to deliver to the bank.

• Apprentice

  • Oct 2014 - Oct 2015

  Intermediate Level Apprenticeship in Retail (Specialist)- Diploma in Retail Skills (QCF)- Certificate in Retail Knowledge (QCF)Modules:Processing customer orders ∙ Processing returned goods ∙ Displaying stock to promote sales ∙ Customer Service on fitting rooms ∙ Dealing with customer queries & complaints ∙ Processing payments for purchase ∙ Working effectively in a retail team ∙ Understanding customer service in Retail ∙ Health & Safety ∙ Retail Consumer Law ∙ Security & Loss prevention in a retail business ∙