Experience

Recruit I.T.

• New Zealand
• Staffing and Recruiting
• 1 - 100 Employee

• Consultant

  • Oct 2023 - Present

• Candidate Manager

  • Nov 2022 - Oct 2023

  Recruit I.T. is a New Zealand-owned and operated recruitment provider at the heart of some of the biggest and most innovative digital and technology communities in New Zealand. Established in 2006, Recruit I.T, has offices in Auckland, Wellington, and Christchurch and has been an All of Government (AoG) recruitment provider since AoG's inception in 2012.Our mission is simple - we connect exceptional people. From the first contact to well after placement, we work to ensure that both candidate and client are highly satisfied with the service we provide. This is of paramount importance to us, and this approach only continues to enhance our candidate's career development and our client's overall business objectives. Show less



IAG

• Australia
• Insurance
• 700 & Above Employee

• Senior Claims Consultant

  • Jan 2022 - Nov 2022

• Claims Consultant

  • Mar 2020 - Jan 2022

  Lodgement and case management for private & commercial Home, Contents, Vehicle and Business insurance across eight different policies. Recoveries. Settlement negotiations. De-escalation and complaint management.



Le Bon Ton

• Australia
• 1 - 100 Employee

• Head Waitress

  • Jun 2019 - Jan 2020

  Drafted to help with the transition of new ownership. Trained staff, functions and shift runner. Drafted to help with the transition of new ownership. Trained staff, functions and shift runner.



Aegis Services Australia

• Australia
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Service Consultant

  • Apr 2019 - Jan 2020

  Corresponding with premium service retail customers and the client via voice, email and SMS both inbound and outbound. Personally loading with clients and manufacturers regarding case management. Working in line with the case management lifecycle and meeting the customers’ expectations around case resolution. Aiming to provide exceptional customer experience in line with the clients’ philosophy, including troubleshooting for faulty products, facilitating repairs and dealing with complex cases before they need to be escalated. Show less



Byblos Bar and Restaurant

• Australia
• Hospitality
• 1 - 100 Employee

• Head Waitress

  • Oct 2018 - Jun 2019

  Trained as a supervisor. Cashed up, venue ordering and rostering. General admin/advocate duties. Functions runner. Trained as a supervisor. Cashed up, venue ordering and rostering. General admin/advocate duties. Functions runner.



Harveys Bar & Bistro and Tinderbox Kitchen

• James Street Fortitude Balley Brisbane

• Waitress

  • Apr 2018 - Jun 2018

  Customer service. Opening and closing restaurant. Cash handling. PDQ machines. POS, REDCAT. Bookings and complaint handling. Customer service. Opening and closing restaurant. Cash handling. PDQ machines. POS, REDCAT. Bookings and complaint handling.



Perception Direct

• Brisbane, Australia

• Field Sales Representative

  • Mar 2018 - Apr 2018

  Independent contractor fundraising for cancer charities. Ascertaining needs of customers. Relying product & company knowledge. Client retention. Independent contractor fundraising for cancer charities. Ascertaining needs of customers. Relying product & company knowledge. Client retention.



ASTWOOD LAW LIMITED

• Redditch, Hereford and Worcester, United Kingdom

• Office Assistant

  • Jun 2017 - Dec 2017

  Managed incoming calls, emails and post. Dealing with clients when they came in for appointments. Document validation. Appointment setting. Email tracking. Stamp duty calculation. Managed incoming calls, emails and post. Dealing with clients when they came in for appointments. Document validation. Appointment setting. Email tracking. Stamp duty calculation.



Nottingham Trent University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Graduate Student

  • Sep 2014 - Jun 2017

• Research Assistant

  • Jun 2016 - Oct 2016

  Assisted in identifying, systematically reviewing and summarising existing literature on the impact of working in confinement, spanning across social, health, organisational psychology and criminology journals. Assisted in transcribing 40 interviews.