Experience

Vserve Ebusiness Solutions

• Information Technology & Services
• 100 - 200 Employee

• order processing

  • Nov 2022 - Present

  • Working on the emails from vendor and confirmation the orders.• Review incoming purchase orders and ensure orders confirm to policy.• Manage status of orders relative to lead time issues.• Communicate with vendors on all Po matters and monitor progress of an order throughout the shipment process.

• Customer Service Executive

  • Feb 2022 - Sep 2023

  • Interface effectively with a diverse customer base, utilize de escalation techniques, communicate with patience and understanding, and propose ideal resolution for customers. • Promptly handled an average of 50 customer chats and addressed concerns about quotes, product details, offers, order status and returns.• Calling vendors and checking on lead time, purchase order status and alternatives.• Coach and mentor new customer service executives.



Mahavir plywoods and laminates

• Coimbatore, Tamil Nadu, India

• Front Office Associate

  • Apr 2021 - Dec 2021



AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

• India
• Public Relations and Communications Services
• 700 & Above Employee

• Customer Service Associate

  • Aug 2020 - Feb 2021

• Customer Service Associate

  • Aug 2020 - Feb 2021

  • Worked as Customer Service Associate for North America Region in Chats and Calls for India.• Customer focused approach to trouble shooting, resolving problems and ensuring repeated business.• Responsible for managing customer expectations in delivering superior levels of service.