Experience

Melton Foods

• United Kingdom
• Food and Beverage Manufacturing
• 100 - 200 Employee

• NPD & Packaging Coordinator

  • Sep 2021 - Present

  • Place orders with suppliers whilst ensuring deliveries are scheduled to meet our production demand. • Reviewing NPD activity likely to affect future demand using the Customer Activity Plan and Promotional Activity Plan. Facilitating order placement for trials, pre-production runs or launches and manage stock run-down to delists while minimising write-off. • Ensure forecast information are updated and sent weekly to suppliers. • Maintenance and upkeep of static data in our MRP tools, Excel, Preactor and other systems used within the department. Challenge as necessary to ensure integrity of information used to place orders of packaging with suppliers, including both production runs and call offs are accurate. • Daily use of department KPI’s to identify appropriate resource stock levels, minimizing waste, special vehicles and redundant stock write off. • Identify and resolve day to day issues. Taking each case on its own merit, communicate and escalate effectively to both internal and external parties to ensure satisfactory conclusions. • Represent department at internal and external meetings as required. Report to team with key actions and updates. Feedback to meeting stakeholders with action updates as appropriate. • Ensure all additional investigations & reports are completed, making considered recommendations for change and implementing agreed changes to drive improvement. • Supporting with technical customer traces such as BRC by providing production plans and POD’s etc. Show less



Burts Snacks Ltd

• United Kingdom
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Production Planner

  • Mar 2020 - Sep 2021

  Issuing daily/weekly plans using Excel & Access. This includes effective labour planning and to ensure maximum efficiency is maintained within production. Liaising with the customer services team & demand planners to determine customer requirements. Working with the central planning team to define a materials delivery schedule which supports the plan. Ordering ingredients, packaging & consumables in line with the agreed procurement specs, pricing, lead times and shelf life etc. Ensure materials are ordered in a cost-effective way, considering storage costs while minimising wastage levels and obsolescence. Providing weekly forecasts to key suppliers where required of future procurement needs. liaising with NPD to ensure launches and trials are planned in a timely manner while also supporting them with material orders. Reviewing plan attainment vs customer demand. Show less



Melton Foods

• United Kingdom
• Food and Beverage Manufacturing
• 100 - 200 Employee

• Production Planner

  • Feb 2015 - Mar 2020

  • Creating daily operational plans for various departments. • Issuing line plans with correct volume and allergen information. • Liaising with the despatch team in relation to outload shunt times. • Booking in of deliveries, liaising closely with the intake team. • Monitoring of production performance against plan and supplier performance. • Monitoring & scheduling of orders for raw materials and packaging. • Daily reviewing of goods destroyed & stock at risk reports. • Working with various systems – Preactor (Citrix)/Infor SCM/AX/AS/Aurora/Cognos etc. Show less



Samworth Brothers

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Stock Controller & Warehouse Supervisor Cover

  • Dec 2014 - Feb 2015

  • Assisting with daily duties.• Liaising with bakeries and fulfilling their requests.• Arranging shunt schedule.• Monitoring warehouse staff.• Assisting with disciplinary procedures.• Dealing with payroll enquiries.• Stock control.

• Operations Support

  • Oct 2010 - Dec 2014

  • Stock Control (Daily stock checks, Checking discrepancies, Stock date code check, internal and external pallet tracking).• Despatch Clerk (Despatching deliveries & checking the printed notes for any errors/discrepancies)• Communicating with other bakeries, external customers and fulfilling their requests (stock returns, product recall or any other daily issues which may occur).



TK MAXX

• Retail
• 700 & Above Employee

• Sales Assistant

  • Aug 2010 - Sep 2010

  • Working on the tills, fitting rooms, dealing with customer returns and re arranging the shop floor • Merchandising stock according to guideline, stock replenishment and unloading deliveries. • Working on the tills, fitting rooms, dealing with customer returns and re arranging the shop floor • Merchandising stock according to guideline, stock replenishment and unloading deliveries.



B&B Electricals

• Birmingham, United Kingdom

• Customer Service Sales Representative

  • Jul 2009 - Oct 2009

  • Customer Service including queries and complaints. • Assistance on call outs. • Arranging appointments, dealing with clients on phone and in person. • Daily price changes. • Customer Service including queries and complaints. • Assistance on call outs. • Arranging appointments, dealing with clients on phone and in person. • Daily price changes.



Waltham Premier

• Leicester

• Telemarketing Operator

  • Oct 2008 - Jan 2009

  • Customer Service. • Telesales/Telemarketing. • Contacting customers to generate appointments. • Target sales. • Customer Service. • Telesales/Telemarketing. • Contacting customers to generate appointments. • Target sales.



Next

• United Kingdom
• Retail
• 700 & Above Employee

• Call Center Representative

  • Nov 2007 - Jun 2008

  • Successfully learnt the importance of good customer service and how this is directly aligned to profitability. • Developed effective communication skills in relation to sales. • Attended training to help improve my customer service skills. • Successfully learnt the importance of good customer service and how this is directly aligned to profitability. • Developed effective communication skills in relation to sales. • Attended training to help improve my customer service skills.



Prime Computers

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• IT Support Technician

  • Apr 2006 - May 2006

  • Hardware & Software support. • Delivering customer service to customers which generated sales. • Arranging appointments, dealing with clients on the phone and in person. • Uploaded and updated stock information onto the company’s website. • Hardware & Software support. • Delivering customer service to customers which generated sales. • Arranging appointments, dealing with clients on the phone and in person. • Uploaded and updated stock information onto the company’s website.