Indah A.
Business Support Supervisor at PT International Services Pacific Cross- Claim this Profile
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Bio
Credentials
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Quality Assurance Conformance Certification
Telexindo BizmartMay, 2021- Nov, 2024 -
Building effective communication skills
PT International Services Pacific Cross -
Data science for beginner
dibimbing.id -
Mindset for emotional management
PT International Services Pacific Cross
Experience
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PT International Services Pacific Cross
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Insurance
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1 - 100 Employee
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Business Support Supervisor
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Jul 2022 - Present
- Supervise activities of admin representative team, help and create strategy to achieve sales target, make regular sales reports according to department needs, and help to maintain good relation with clients & provider. - Administration & negotiation : • solve issues of the representatives that must be discussed with relate parties (claims & finance), monitor all of administration process (endorsement). • process administration of membership & policy for new business & negotiation to underwriting. - Presentation & socialization: present to clients for new business or renewal policy, utility review, claim ratio - Report & Correspondence: create utilization report, renewal cases, prepare documen of tender Show less
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CV. Embrio Multi Agro
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Cirebon, West Java, Indonesia
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Human Resources Manager
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Mar 2022 - Jun 2022
- Managing administration processes of organization and employee - Managing recruitment process and employee performance evaluation - Managing employment permits, and employee leave - Managing employee medical/health funds, employee pension funds, and employee travel facilities - Creating an employee data system, HR activity administrative forms/letters and HR activity report system - Managing administration processes of organization and employee - Managing recruitment process and employee performance evaluation - Managing employment permits, and employee leave - Managing employee medical/health funds, employee pension funds, and employee travel facilities - Creating an employee data system, HR activity administrative forms/letters and HR activity report system
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PT. Asuransi Jiwa Inhealth Indonesia
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Insurance
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100 - 200 Employee
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Quality Assurance Contact Center And Case Monitoring (Health Claims Coverage)
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Jul 2019 - Jun 2021
- Planning for service quality standards and agent competence - Monitoring and evaluating service quality standards, and Agent's competence and performance - Conducting assessment of service quality and agent's competency - Performing service quality development analysis - Reporting trend of call distribution, health claims distribution, and agent's performance - Planning for service quality standards and agent competence - Monitoring and evaluating service quality standards, and Agent's competence and performance - Conducting assessment of service quality and agent's competency - Performing service quality development analysis - Reporting trend of call distribution, health claims distribution, and agent's performance
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PT. Administrasi Medika (AdMedika) - Telkom Indonesia Group
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Indonesia
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Hospitals and Health Care
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500 - 600 Employee
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Health Claim Management Staff
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Sep 2018 - May 2019
- Responsible for follow up health claims pending (B2B) - Perform processing of pending claims - Validate and verify claim submissions - Report daily pending claims - Responsible for follow up health claims pending (B2B) - Perform processing of pending claims - Validate and verify claim submissions - Report daily pending claims
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Education
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2013 - 2018
Universitas Gadjah Mada (UGM)
Bachelor's degree, Direct Entry Midwifery -
2019 - 2022
Universitas Muhammadiyah Yogyakarta
Master of Management Business, Human Resources Management
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