Experience

NOJA Power

• Australia
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Process Worker

  • May 2023 - Present

  Brisbane, Queensland, Australia • Execute assembly tasks by following detailed instructions, blueprints, or diagrams to construct electrical components or equipment. • Safely operate various machinery, tools, and equipment such as soldering irons, cutting tools, crimping machines, and testing devices to complete assigned tasks. • Conduct inspections and tests on assembled electrical components to ensure they meet quality standards and specifications, reporting any defects or deviations. • Monitor production… Show more • Execute assembly tasks by following detailed instructions, blueprints, or diagrams to construct electrical components or equipment. • Safely operate various machinery, tools, and equipment such as soldering irons, cutting tools, crimping machines, and testing devices to complete assigned tasks. • Conduct inspections and tests on assembled electrical components to ensure they meet quality standards and specifications, reporting any defects or deviations. • Monitor production processes to ensure smooth and efficient workflow, identifying any issues or bottlenecks and reporting them. • Comply with all safety regulations and guidelines to ensure a safe working environment, including using personal protective equipment (PPE) correctly. • Troubleshooting minor issues as they arise, escalating complex problems to the appropriate personnel. • Actively participate in process improvement initiatives, providing suggestions and feedback to enhance efficiency, productivity, and product quality. Show less



Deliveroo

• United Kingdom
• Internet Marketplace Platforms
• 700 & Above Employee

• Customer Service Representative

  • Jun 2018 - Nov 2023

  Brisbane, Queensland, Australia As a Customer Service Representative at Deliveroo, I have successfully processed and resolved hundreds of customer complaints and claims, resulting in high customer satisfaction. Additionally, I have demonstrated exceptional skills in preparing and maintaining reconciliations, ensuring accurate and timely financial reporting for the company. In my role, I have also served as a key link between customers and restaurant staff, building strong relationships and fostering positive… Show more As a Customer Service Representative at Deliveroo, I have successfully processed and resolved hundreds of customer complaints and claims, resulting in high customer satisfaction. Additionally, I have demonstrated exceptional skills in preparing and maintaining reconciliations, ensuring accurate and timely financial reporting for the company. In my role, I have also served as a key link between customers and restaurant staff, building strong relationships and fostering positive communication channels that have improved service delivery and customer experiences. Furthermore, I have proactively contacted customers to confirm delivery routes, leading to improved delivery times and reduced customer complaints. Through my attention to detail and commitment to quality, I have ensured that all products are delivered in perfect condition and on time, resulting in high customer satisfaction and repeat business. Overall, my achievements as a Customer Service Representative at Deliveroo have contributed to the company's success and have established me as a valued team member. Show less



Bancolombia

• Banking
• 700 & Above Employee

• Customer Service Specialist

  • Feb 2013 - May 2017

  Bogota,D.C., Capital District, Colombia As a Customer Service Specialist at BANCOLOMBIA, I achieved several vital accomplishments. Firstly, I advised customers on a range of financial products and successfully made applications for personal loans, credit cards, savings, investment solutions, insurance and associated products. My expertise and knowledge helped customers choose the right product for their needs and ensure they could make informed decisions. Secondly, I provided excellent customer support using in-branch… Show more As a Customer Service Specialist at BANCOLOMBIA, I achieved several vital accomplishments. Firstly, I advised customers on a range of financial products and successfully made applications for personal loans, credit cards, savings, investment solutions, insurance and associated products. My expertise and knowledge helped customers choose the right product for their needs and ensure they could make informed decisions. Secondly, I provided excellent customer support using in-branch technology and digital banking options. This included guiding them through the process of using self-service machines, mobile banking applications, and other digital platforms. My ability to communicate technical information in an easy-to-understand manner made it easy for customers to use these tools. Thirdly, I was responsible for monitoring customer complaints and providing suitable outcomes and escalation where appropriate. I was able to efficiently handle complex customer inquiries and provide prompt resolution to ensure that customer satisfaction was maintained. Fourthly, I provided management and support to customers in the NetBank, payrolls and personal banking products. This inefficiently handled processed transactions and provided customer inquiries. I must catch up to banking regulations, policies and procedures changes, ensuring customers receive the most up-to-date and accurate information. Lastly, I attended to transactions requested by customers, recorded corresponding information, made their respective tally sheets and prepared required forms and documents. I maintained a high level of accuracy and attention to detail when handling customer transactions, which helped to build trust and confidence in my ability to provide reliable service. Overall, my achievements at Bancolombia demonstrate my ability to provide exceptional customer service, build strong customer relationships, and effectively manage complex transactions and inquiries.

• Customer Support Assistant

  • Oct 2011 - Feb 2013

  Bogota, D.C., Capital District, Colombia As a Customer Support Assistant at BANCOLOMBIA, I was crucial in providing exceptional customer service. My dedication and commitment to providing excellent customer service contributed to BANCOLOMBIA’s reputation as a leader in the banking industry. By managing and ensuring the safety of valuable branch products, I helped to maintain the integrity of the bank’s financial offerings. Additionally, my expert advice and support played a significant role in driving personal loan and… Show more As a Customer Support Assistant at BANCOLOMBIA, I was crucial in providing exceptional customer service. My dedication and commitment to providing excellent customer service contributed to BANCOLOMBIA’s reputation as a leader in the banking industry. By managing and ensuring the safety of valuable branch products, I helped to maintain the integrity of the bank’s financial offerings. Additionally, my expert advice and support played a significant role in driving personal loan and credit card applications, contributing to the bank’s overall success. Throughout the product request process, I remained focused on ensuring that customers were satisfied with the service they received. This dedication to customer satisfaction helped to build trust and loyalty among our clients, resulting in repeat business and referrals. Finally, by helping customers navigate the in-branch technology and digital banking options, I helped to improve the overall customer experience. This made banking more convenient for customers and helped reduce wait times in the branch, contributing to the bank’s overall efficiency and success.

• Concierge

  • Aug 2010 - Oct 2011

  Bogota, D.C., Capital District, Colombia • Customer service, staff and visitors – face to face, email and telephone. • Direct customers to the appropriate services. • Help the customers to use the in-branch technology and digital banking options. • Optimize customer waiting time at the bank branch. • Help customers with the basic needs of the financial system. • Implementing security procedures. • Administrative tasks.