Experience

Mart Networks Middle East FZC

• United Arab Emirates
• Telecommunications
• 1 - 100 Employee

• Territory Manager

  • Oct 2022 - Present



Westcon ME

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Manager - Mitel

  • Mar 2019 - Oct 2022



Mindware

• United Arab Emirates
• IT Services and IT Consulting
• 200 - 300 Employee

• Business Development Manager - Unify

  • May 2016 - Feb 2019



Westcon ME

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Technical Account Manager - AVAYA

  • Mar 2014 - Apr 2016

  Sr. Technical Account manager for Avaya at Westcon ME, responsible for managing Key Avaya Prime accounts in terms of Sales and technical support and ensuring seamless business growth. Portfolio includes Avaya SME, Enterprise, Video and Data Networking Sr. Technical Account manager for Avaya at Westcon ME, responsible for managing Key Avaya Prime accounts in terms of Sales and technical support and ensuring seamless business growth. Portfolio includes Avaya SME, Enterprise, Video and Data Networking



Westcon Europe

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Solution Architect - AVAYA

  • Sep 2012 - Feb 2014

  Solution Architect- Avaya SME & Data for GCC and African Region supporting sales productivity and deal flow by securing the “technical close” in complex solutions by collaborating sales & technical support resources to ensure proposed partners requirement and design technical solutions that accurately address business partner’s needs. Job Responsibilities: • Proactively scope the technical solution required to address Business Partner’s requirements, and recommends optimum solutions, ensuring appropriate support for the proposed architecture. • Delivering Webinars, Conferences, Shows, Exhibitions when appropriate and requested • Achieves team-assigned productivity, profitability quotas and product growth targets for the assigned geography • Providing coaching and professional development to company’s members • Maintaining high customer satisfaction ratings meeting company standards. • Completes required training and development objectives within the assigned time frame. Show less



Scientechnic

• United Arab Emirates
• Automation Machinery Manufacturing
• 400 - 500 Employee

• Sr. Telecomm Engineer - AVAYA

  • Nov 2011 - Sep 2012

  As a Sr Telecom Engineer played valuable role in promoting Avaya with responsibilities including working on solution architecture, designing & installing Avaya SME and Enterprise systems. Provided valuable presales and technical support for the sales team ensuring to close deals and generate revenue for the company. Job Responsibilities: • Architect, design, deploy and maintain enterprise telecommunications equipment. • Responds to job assignments such as work orders, engineering changes, and trouble calls as required. • Performing installation and testing of new products individually or as part of a team. Leads installations and upgrades of telecommunications systems. • Analyzing component requirements of new and upgraded systems. . • Providing on-the-job training to user or other technical personnel. • Ensuring adherence to and documentation of routine maintenance schedules. Performs daily maintenance checks and insures proper escalation and resolution to challenges found. • Providing planning and technical support for enterprise installations as required. • Informing management of potential service level problems before they occur and communicate solutions. . • Scheduling and prioritizing work to accommodate customer needs while minimizing impact on current operations. • Evaluating and recommending Third party products for interoperability with Avaya Show less



Syscom Emirates

• IT Services and IT Consulting

• Technical Manager

  • May 2005 - Sep 2012

  Played valuable role in promoting Syscom branded IP and TDM system by providing Technical and presales support for distributors across GCC regions. Responsible for work of considerable difficulty planning, organizing and directing a Technical team in installation, maintenance of Enterprise and SME installations. Had been awarded Team player of year 2010, for playing important role in maintaining relations between distributors and sales team ensuring growth in revenue for the company. Job Responsibilities: • Planning, assigning, directing and evaluating the work of Technical team engaged in designing, installation, maintenance and operation of complex telecommunications systems and related support items. • Developed and established technical and operating standards, installation standards, corrective and preventative maintenance standards, equipment and site inspection standards and maintained overall high standards • Forecasting technical and development plans for the department • Organizing and delivering seminars on technical and sales aspects for distributors across GCC region • Able to analyze problems quickly and accurately and adopt effective courses of action Show less



Crew Business Systems

• Team Leader

  • Apr 2001 - Apr 2005

  • To install and configure TDM and PCM PABX of Syntel Brand Model with port ranging from 16 to 400 ports. • To provide technical support and after sales service to all the customers handling a team of 12 persons. • To look after the servicing department of fax machines from major brands like PANASONIC ,BROTHER,SAMSUNG, CANNON , HP. • To supervised the projects of Remote sites and local sites • To install and configure TDM and PCM PABX of Syntel Brand Model with port ranging from 16 to 400 ports. • To provide technical support and after sales service to all the customers handling a team of 12 persons. • To look after the servicing department of fax machines from major brands like PANASONIC ,BROTHER,SAMSUNG, CANNON , HP. • To supervised the projects of Remote sites and local sites