Experience

Inland Revenue Board of Malaysia

• Malaysia
• Government Administration
• 1 - 100 Employee

• Executive Assistant

  • Jul 2019 - Present

  • Respond to inbound and outbound calls regarding recovery and tax administration inquiries • Handle complaints, provide appropriate solutions and alternatives within time limits • Identify, coordinate and effectively resolve issues within clients and other IRBM branches • Meet personal/team qualitative and quantitative targets • Ensure accuracy of data by keeping track of all customers details via spreadsheets and organization software • Respond to inbound and outbound calls regarding recovery and tax administration inquiries • Handle complaints, provide appropriate solutions and alternatives within time limits • Identify, coordinate and effectively resolve issues within clients and other IRBM branches • Meet personal/team qualitative and quantitative targets • Ensure accuracy of data by keeping track of all customers details via spreadsheets and organization software



Ministry of Finance

• Sri Lanka
• Government Administration
• 1 - 100 Employee

• Administrator

  • Mar 2019 - Jun 2019

  • Perform customer service for aid scheme • Process forms submitted by applicants • Review appealed forms • Coordinate with government agencies via calls and emails • Perform customer service for aid scheme • Process forms submitted by applicants • Review appealed forms • Coordinate with government agencies via calls and emails



EUPE Corporation Berhad

• Malaysia
• Real Estate
• 1 - 100 Employee

• Internship Trainee

  • Sep 2018 - Jan 2019

  • Keeps accurate record of all purchases • Conducts product research in the market to find the best deal • Helps assess market and evaluate prices • Tracks order and ensure timely delivery • Keeps accurate record of all purchases • Conducts product research in the market to find the best deal • Helps assess market and evaluate prices • Tracks order and ensure timely delivery



Por, Ooi & Co

• Internship Trainee

  • Jan 2016 - Mar 2016

  • Assist with research, filing & data entry • Process invoices and credit notes based on purchase order • Prepare statement reconciliation at month end • Communicate with clients for documents request • Assist with research, filing & data entry • Process invoices and credit notes based on purchase order • Prepare statement reconciliation at month end • Communicate with clients for documents request