Ina Susanti-Hamilton

Clinic Assistant at AsiaMedic Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Singapore, SG

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Credentials

  • WSQ Higher Certificate in Healthcare Support
    SkillsFuture SG
    Sep, 2020
    - Nov, 2024
  • FB-RM-303E-0 Conduct Food & Beverage Hygiene Audit
    SkillsFuture SG
    Oct, 2018
    - Nov, 2024
  • TH-RM-101C-1 Work Safely
    Singapore Workforce Development Agency
    Aug, 2015
    - Nov, 2024
  • TH-RM-102C-1 Provide Safety and Security for Guests
    Singapore Workforce Development Agency
    Aug, 2015
    - Nov, 2024
  • TH-SM-101C-0 Interact With Guests
    Singapore Workforce Development Agency
    Aug, 2015
    - Nov, 2024
  • WSQ Diploma in Pastry and Bakery (WSQ-DIPB)
    Singapore Workforce Development Agency
    Aug, 2015
    - Nov, 2024

Experience

  • AsiaMedic Limited
    • Singapore
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Clinic Assistant
      • Apr 2022 - Present

      Administrative duties * Register patients for health screening * Input and update patient records in AsiaMedic's record keeping system: DARA - Mesh Bio * Schedule patients for review consultations * Mailing patient health screening results & reports (via post) * Collect payment Patient & Medical Care * Instruct patients on how to collect specimens * Advise patients on their options based off their health screening package * Ensure that medical staff follow up with patients promptly Customer Service * Provide frontline customer service * Advise patients on billing * Communicate with patients over the phone when necessary Show less

  • Raffles Medical Group
    • Hospitals and Health Care
    • 700 & Above Employee
    • Patient Services Assistant
      • Aug 2020 - Mar 2022

      Holland Village Clinic, conducted a wide-range of administrative responsibilities & customer-facing duties: Administrative duties: * Process patient registration, book referral appointments, * Handle billing & payment, and insurance claims * Enter patient comments into patient's record on the clinic's Enotes system * Enter & maintain patient records in Raffles Clinic Management System (RCMS) - custom-built centralised clinic management system * Record vaccines prescribed to patients * Processed documentation for Work Permit medicals & tests * retrieved eLab results for health screening & Work Permit renewal Patient & Medical care: - Vision tests, height & weight, glucometer checks, urinalysis Combur 10, ECG - Tally and send samples to the lab - Dispense medication, monitor & inform nurse on drug inventory levels - Perform Covid-19 nasopharyngeal swab PCR tests - Handle other ad-hoc duties (e.g. chaperone doctor, check emergency call bag, etc...) Customer service: - Handle phone calls, emails - Call patients to inform them that test reports are ready for collection - Provide frontline customer service Show less

  • Baker & Cook, Pte Ltd.
    • Singapore
    • Chef De Partie
      • Jul 2019 - Nov 2019

      Administrative duties: * Handled good-receipt * Checked & maintained inventory. * Placed orders with central branch distribution on time. * Provide guidance and orientation to new staff with supervision & guidance * Delegating duties to junior staff. Culinary duties: - Cold kitchen Chef de Partie. Preparation & mise en place of cold dishes, appetisers and 'small plates'. - Pastry chef. Decoration & finishing of pastries and cakes. - Breakfast Chef de Partie. Preparation, cooking & mise en place of cooked breakfast dishes. Show less

  • A Summer In Paris PTE. LTD
    • Singapore
    • Food and Beverage Services
    • 1 - 100 Employee
    • Chef De Partie
      • Oct 2018 - Apr 2019

      Administrative duties: * Handled good-receipt * Checked & maintained inventory. * Provide guidance and orientation to new staff with supervision & guidance * Delegating duties to junior staff. Culinary duties: - Mise-en-place, preparation & assembly of patisserie, entremet & macaron components. - Baking and finishing pastries, cakes, entremets & macarons. - Coordinate production with Chef & prioritise when necessary. - Supervise & guide pastry cooks and new staff. Working under Chef David Landriot. Show less

  • Maison Kayser Singapore
    • Singapore
    • Restaurants
    • 1 - 100 Employee
    • Chef De Partie
      • Apr 2018 - Sep 2018

      Administrative duties: * Handled good-receipt * Checked & maintained inventory. * Provide guidance and orientation to new staff with supervision & guidance * Delegating duties to junior staff. Culinary duties: - Mise-en-place, mixing, sheeting, baking and finishing pastries & cakes. - Coordinate production with Chef & prioritise when necessary. - Supervise & guide pastry cooks and new staff. Worked under Chef David Landriot. - Work early shifts (4am) and public holidays when required. Show less

  • Baker & Cook, Pte Ltd
    • Pastry Cook
      • Dec 2017 - Apr 2018

      Administrative duties:* Handled good-receipt* Checked & maintained inventory.* Provide some guidance and orientation to interns with supervision & guidance* Delegating duties to internsCulinary duties:- Mise-en-place, mixing, dough lamination, baking and finishing pastries and cakes.- Supervise & guide trainees and interns. Coordinate production when Chef is not on duty. - Worked under Chef Nicholas Ng.- Work early shifts (4am), weekends and public holidays. Show less

    • Junior Pastry Cook
      • Dec 2016 - Dec 2017

      Mise-en-place, mixing, baking and finishing pastries and cakes.Working early shifts (4am), weekends and public holidays.

  • The South Beach
    • Singapore
    • Hospitality
    • 1 - 100 Employee
    • Commis Chef - Patissier Baker
      • Aug 2015 - Dec 2016

      Prepare pastries, desserts, breads and sweets. Bake muffins, croissants, danish pastries, breakfast rolls (soft, hard, rye, wheat, whole & multi-grain), white wheat bread, multi-grain breads. Present breads, pastries, desserts and sweets for room service, fine dining, buffets, banquets and restaurants. Worked under Chef Ong Chuan Thiam. Working early shifts (5am), weekends and public holidays. Prepare pastries, desserts, breads and sweets. Bake muffins, croissants, danish pastries, breakfast rolls (soft, hard, rye, wheat, whole & multi-grain), white wheat bread, multi-grain breads. Present breads, pastries, desserts and sweets for room service, fine dining, buffets, banquets and restaurants. Worked under Chef Ong Chuan Thiam. Working early shifts (5am), weekends and public holidays.

  • Orchard Hotel Singapore
    • Singapore
    • Hospitality
    • 100 - 200 Employee
    • Commis Chef, Western Banquet
      • Sep 2016 - Nov 2016

      Secondment from South Beach Hotel during renovation work. Mise-en-place for 'western banquet'. Secondment from South Beach Hotel during renovation work. Mise-en-place for 'western banquet'.

  • Marina Bay Sands
    • Singapore
    • Hospitality
    • 700 & Above Employee
    • Bakery Internship
      • Jul 2014 - Aug 2015

      Prepare pre-mix & frozen pastries (croissants, Danish). Machine laminating croissant dough. Weighing dough, shaping breads & pastries and other food preparation. Presenting pastries and breads for buffet breakfast at Marina Bay Sands ‘Rise’ restaurant, and assisting customers. Worked under Head Baker Lee Chee Hui. Decoration for Danish Pastry for Marina Bay Sands ‘Sweet Spot’ retail outlet. Prepare pre-mix & frozen pastries (croissants, Danish). Machine laminating croissant dough. Weighing dough, shaping breads & pastries and other food preparation. Presenting pastries and breads for buffet breakfast at Marina Bay Sands ‘Rise’ restaurant, and assisting customers. Worked under Head Baker Lee Chee Hui. Decoration for Danish Pastry for Marina Bay Sands ‘Sweet Spot’ retail outlet.

  • Singapore Airlines
    • Singapore
    • Airlines and Aviation
    • 700 & Above Employee
    • Flight Attendant
      • 2011 - 2014

      Trained to provide the highest standards of customer service excellence and safety. In addition to the job requirements, I have demonstrated the ability to • Adapt to changing team requirements with new teams and supervisors on every flight. • Resolve conflicts between passengers and positively influence outcomes in difficult passenger situations. • Direct, guide and assist passengers to ensure their safety and comfort. • Check and report according to company and regulatory procedures. Show less

  • Red Gum, Farmers' Market
    • Singapore
    • Sales Assistant
      • 2010 - 2010

      Handled cash, helped customers, served, packed and displayed a range of unique gourmet produce (Kalamata olives, marinated goat feta, marinated grilled artichokes, etc...). Handled cash, helped customers, served, packed and displayed a range of unique gourmet produce (Kalamata olives, marinated goat feta, marinated grilled artichokes, etc...).

  • Singapore Airlines
    • Singapore
    • Airlines and Aviation
    • 700 & Above Employee
    • Flight Attendant
      • 2000 - 2002

      Trained by SIA in all the required aspects of customer service, in-flight safety and first aid. During the course of my work I helped passengers, served meals and drinks, handled enquiries, dealt with problems, performed checks and reported to senior crew as required. I learnt the value of establishing strong working relationships by working closely with the same team for two years. Trained by SIA in all the required aspects of customer service, in-flight safety and first aid. During the course of my work I helped passengers, served meals and drinks, handled enquiries, dealt with problems, performed checks and reported to senior crew as required. I learnt the value of establishing strong working relationships by working closely with the same team for two years.

  • Intan Fashion
    • Solo, Indonesia
    • Assistant Manager
      • 1997 - 1998

      In this senior role I helped customers, purchased & ordered stock and supervised sales staff. I was also responsible for maintaining relationships with long-standing customers (of 2-10 years) and suppliers. I learnt to work independently with little supervision. In this senior role I helped customers, purchased & ordered stock and supervised sales staff. I was also responsible for maintaining relationships with long-standing customers (of 2-10 years) and suppliers. I learnt to work independently with little supervision.

Education

  • HMI Institute of Health Sciences Pte Ltd
    WSQ In Healthcare Support (Administrative Support), Health/Health Care Administration/Management
    2020 - 2020
  • At-Sunrice GlobalChef Academy
    WSQ Diploma in Pastry and Bakery (WSQ-DIPB), Baking and Pastry Arts/Baker/Pastry Chef
    2013 - 2015
  • Maranatha Christian University
    English Language and Literature/Letters
    1996 - 2001

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