Customer Success Trainer

• Jul 2022 - Present

Training Facilitator for Meta Platforms

• Oct 2017 - Oct 2021

Cognizant Ltd, contractor for Meta Platforms, Dublin, Ireland Trainer for Advertiser’s, Escalations and Partnership team on Facebook Project. • Content development and delivery, which included presentation creation, additional knowledge and instructional material, knowledge check tests and quizzes. • Experience working in a fast-paced, growth-driven environment • Ensure training compliance of all employees and ongoing development. • Coordinating and delivering global training to EMEA, APAC, LATAM and NA regions via video-call. • Co-ordinating onboarding for new hires making sure they are enrolled in all required systems. • Experienced with learning system tools such as Cornerstone, Wikis, Survey Monkey, Google Surveys • Delivering local product updates to the agents, refresher and one two one sessions. • Case quality evaluation and analysis and additional training for the agents with low quality results. • Reporting to the Client and Company Management directly. • 3+ years’ experience in an online operations, internal training and product support environment Show less

Customer access management

• Aug 2017 - Oct 2017

Assistant Team Lead

• May 2017 - Oct 2017

Service desk dispatcher

• Mar 2015 - Jul 2017

This role was about managing a queue of technical problems as well as providing technical troubleshooting for the contracts I was assigned to. My targets were under tight SLAs. It was a high quality multilingual support in Russian, Lithuanian and English to Leo Pharma and IGA (Sales Connect) account customers by identifying, investigating and solving hardware and software issues. I worked with following technologies: Outlook, BPCs, Lync, Lotus Notes, Active Directory, and many others.

Pre-school/Creche Manager

• Jun 2011 - Feb 2015

• Eefficient management of the crèche on a day to day basis • Curriculum planning • Problem and conflict solving, staff liaison • Ensure that all members of the team work effectively and professionally under guidance and supervision • Parent liaison, staffing and administration • Overseeing behavioural issues, representing the nursery at area meetings, risk assessments • Staff roster and holidays • Relieve manager • Eefficient management of the crèche on a day to day basis • Curriculum planning • Problem and conflict solving, staff liaison • Ensure that all members of the team work effectively and professionally under guidance and supervision • Parent liaison, staffing and administration • Overseeing behavioural issues, representing the nursery at area meetings, risk assessments • Staff roster and holidays • Relieve manager

Childcare worker/Pre-school teacher

• Feb 2002 - Jun 2011

• Planning of activities • Understanding of children and their psychology • Supervision and overseeing of the wellbeing and physical safety of children age 6 month - 12 years • Special Needs Assistant (SNA) - working with children with additional needs. • Planning of activities • Understanding of children and their psychology • Supervision and overseeing of the wellbeing and physical safety of children age 6 month - 12 years • Special Needs Assistant (SNA) - working with children with additional needs.