Project Manager

• Sep 2021 - Present

- Planning and scheduling +250 quarterly live classes for students from 10 programs. - Coordination of class schedules with 16 instructors, ensuring effective communication and collaboration with instructors to manage any changes in a timely manner.- Monitoring project success through KPIs (e.g. follow-up meeting with stakeholders ensuring high level of satisfaction, maintaining a Net Promoter Score (NPS) above 60 for all 250 classes). - Identified problem areas, gathered stakeholder and user feedback, and developed plans to enhance project quality, engagement, and value (e.g Creation +40 new topic classes within 1 month,)- Design and manage visual and copywriting improvements on the platform to improve student experience and attendance (e.g. increase attendance rate of new students by 15%). Show less

Business Development & Product Assistant

• Mar 2021 - Aug 2021

- Lead program subtitling project (+6 languages) for international expansion in 10 countries.- Collaborate with the product team in the launch of ThePowerMBA Global program (e.g. handling typeform, hubspot, internal dashboard, google workspace).- Conducted market research to analyze business opportunities in 10 countries, informing decisions on target markets (e.g. shifting focus to certain countries or languages, adjusting product offerings).

Events Planner at International Relations Department

• Feb 2020 - Jun 2020

- Organization of department-related events on the university campus. - Management of the SS departament office, including enrollments, students incidencies, and documentation in San Francisco State University. - Organization of department-related events on the university campus. - Management of the SS departament office, including enrollments, students incidencies, and documentation in San Francisco State University.

Servicio de atención al cliente

• Aug 2018 - Sep 2018