Head of Course Management

• Sep 2022 - Present

Responsable des coordinateurs de formations

• Apr 2022 - Present

Responsable de formations académiques

• Nov 2021 - Present

Gestionnaire dossiers

• Nov 2020 - Oct 2021

Sales Assistant

• Jul 2020 - Aug 2020

My role as a Sales Assistant were the following : - sales and customers advice - shop and windows' decoration - product orders My role as a Sales Assistant were the following : - sales and customers advice - shop and windows' decoration - product orders

Housing Coordinator

• Sep 2019 - Mar 2020

My role in the Housing Team consists of working closely with students and host families to ensure a satisfying and enriching experience for all parties. My tasks are the following : - Weekly introduction, check-in and instruction of new course participants - Customer service, complaint management, measurement and evaluation of customer satisfaction - Internal communication with local and international colleagues, clarifying questions and problems as an interface between sales and customers during the course - External communication, e.g. with customers, host families and business partners - Implementing internal school processes, e.g. organisation of arrival and departure transfers, support at school events - Supporting the hosts (by telephone, e-mail and in person) and finding individual problem solutions within the placement process Show less

Travel assistant

• Feb 2019 - Jul 2019

As part of the team in a travel agency, my responsibilities in the company were the following : - guiding clients, ensuring the smooth running of the trip (logistic) and the customer satisfaction - managing different social media and monitoring the visibility of the company - communication with different local partners and suppliers - trips' preparation and monitoring e.g. itineraries, documents, tickets, bookings - taking part in innovation processes by assisting in the implementation of a new booking management system - managing the arrival of customers e.g. transfers and briefing Show less

Medical Receptionist

• 2012 - 2018

Working in different services of the hospital, in outpatient and inpatient cares, my tasks as a receptionist were the following :- welcoming patients and proceeding with their admission in the different services as well as ensuring overall patients care- agenda management (doctors, nurses) and collaboration with various departments, follow-up of patients' care- records archiving and invoicing- manage the entry and exit of patients- patients' files preparation (convocations, medical documents research) Show less

Medical Secretary

• Aug 2015 - Aug 2016

As medical secretary, I was part of the team of the CHUV Breast Center. My role was to ensure a smooth patient care and follow-up.My tasks were the following :- Internal and external communication e.g. patients, doctors- Managing various agendas and coordinating the appointments e.g. doctors, nurses, anesthetists, different services- Elaborating the operation programme and organizing the operations in collaboration with doctors and various departments- Typing reports (dictation) and redacting various documents- Managing and monitoring insurance applications and invoicing- Preparing file and archiving- Training of new applicants Show less

Young Insurance Professional AFA

• Sep 2013 - Feb 2015

As part of the team in an accidents insurance, my tasks were the following : - manage the various incoming insurance cases and follow-up on files e.g. acceptance, documents requests, sending forms - daily telephone contact e.g. policy holders, hospitals and medical centers, doctors - conducting interviews with policy holders and medical advisors - monitoring of policy holders' work incapacity (medical attestations follow-up) - invoice validation and compensation payments - communication and collaboration with different departments of the company Show less