Experience

The Peak Organization

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Desktop Support Technician

  • Apr 2019 - Present



Field Nation

• United States
• Software Development
• 700 & Above Employee

• Information Technology

  • Sep 2018 - Present



Oceanic Tech Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Project Manager

  • Jan 2018 - Present

  Supporting Active Directory Domain based end user devices,basic desk-side trouble shooting when needed by help-desk,Building & Configuring new systems for users,Cleaning up & updating older systems for re-deployment, Maintaining & updating security system, Maintaining & updating Asset Management, Maintaining & updating software licensing, Working with networking team for updating & configuring switches, Working with cabling installer to run new lines for systems & phones, Working with printers/troubleshooting, Working with Deployment & troubleshooting of VOIP Phone services, Basic troubleshooting & working with life size video conferencing systems., Assisting ed users through a ticketing system. Show less



ACS International Resources, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Technician resource

  • Aug 2019 - Jan 2020

  Supporting Active Directory Domain based end user devices,basic desk-side trouble shooting when needed by help-desk,Building & Configuring new systems for users,Cleaning up & updating older systems for re-deployment,Maintaining & updating security system,Maintaining & updating Asset Management,Maintaining & updating software licensing,Working with networking team for updating & configuring switches,Working with cabling installer to run new lines for systems & phones,Working with printers/troubleshooting, Working with Deployment & troubleshooting of VOIP Phone services,Basic troubleshooting & working with life size video conferencing systems.,Assisting ed users through a ticketing system. Show less



OnForce

• United States
• Software Development
• 1 - 100 Employee

• IT Support Technician

  • Jan 2015 - Dec 2017

  Assisted Project Manager with quality assurance efforts during the execution of the project deliverable. Ensured clarity of working agreements and kept team constantly on track during sprints. Trained project teams during transitioning from waterfall to agile scrum. Supported the Product owner and development team with process, preparations and maintaining backlogs. Ensured visibility and transparency of product backlog, sprint backlog and team progress. Empowered and encouraged the team to solve problem (remove impediments) rather than finding faults. Negotiated with Product owner and development team to resolve capacity and user story issues. Show less



IT Guys 2 Go

• Johannesburg, Gauteng, South Africa

• IT Support Technician

  • Mar 2008 - Jan 2014

  •​Deployed and imaged new Computers. •​Provided desktop support and technical assistance to company employees on a variety of computer network issues. •​Utilized computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair and computer operations assignments. •​Answered calls and emails regarding hardware and software issues. •​Installed, configure and troubleshoot active directory, to include users, groups and troubleshoot Office applications. •​Administered data back-ups and apply security updates in a timely manner. Show less