Experience

Optimum Consulting, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• SAP Consultant

  • Apr 2019 - Present



SAVIC Inc.

• India
• IT Services and IT Consulting
• 300 - 400 Employee

• SAP Consultant

  • Mar 2017 - Apr 2019



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Site in charge

  • Dec 2013 - Aug 2016

  Presently, I am spearheading the IT operations for 250 branches & 8 Back offices across Maharashtra. Addressing all WAN link, UPS, Desktop’s, laptop’s, LAN, Printer, Thin Client and Server related issues across ROM locations. Providing primary support for n/w link commissioning and responsible for Asset disposal across ROM locations, Daily, Weekly and monthly call review of calls with customer & internal team as per requirement. Review & monitoring daily calls of vendor & field engineers. During this period, I have contributed towards process improvement and exceeded the metrics as defined by the client on a time-to-time basis, which resulted in achievement of team’s operational goals. Coordinated for the operational requirements and efficiently monitored the SLAs, Training, Quality and Performance metrics, recovery methods and monitoring for ensuring timely project delivery and process compliance. Successfully implemented various IT metrics for ensuring effective service delivery as per the predefined SLA’s. Managed the entire gamut of people management functions like Recruitment, training programs, building & mentoring high performance teams and people management activities. Show less



Info Services

• Computer and Network Security
• 100 - 200 Employee

• Team Lead at ABB Ltd . through IBM

  • Oct 2012 - Dec 2013

  •Co-ordination and management within cross functional area like SSO team, Network Team, Security Team, Service desk and vendors to achieve SLA’s and AMC’s •Asset inventory and management •Service Desk Management. •Ensures the project action plans are completed in a timely manner. •Resources management in a project team and guide team members to deliver the required deliverables in timely manner. •Daily weekly Monthly reporting for Incident Management, Security and compliance, Servers capacity and performance monitoring. •Ensuring processes, rules/regulation’s, Compliance is followed and adhered by team member’s vendors and concern entity. Show less



3i Infotech Ltd.

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Team lead

  • Aug 2010 - Sep 2012

  •Co-ordination and management within cross functional area like SSO team, Network Team, Security Team, Service desk and vendors to achieve SLA’s and AMC’s •Asset inventory and management •Service Desk Management. •Ensures the project action plans are completed in a timely manner. •Resources management in a project team and guide team members to deliver the required deliverables in timely manner. •Daily weekly Monthly reporting for Incident Management, Security and compliance, Servers capacity and performance monitoring. •Ensuring processes, rules/regulation’s, Compliance is followed and adhered by team member’s vendors and concern entity. •Technical:- Servers application Network Show less



Infodart Technologies Ltd.

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Officer Network infrastructure

  • Aug 2008 - Aug 2010

  Landscape: 3 Systems, SAP Environment: ECC 4.7/6.0, Database: Oracle 9i; Team Size: 04; Reliable Autotech Pvt. Ltd. was started in the year 1984, is a multifaceted engineering company in the auto-component field with capability to produce sheet metal parts. Responsibilities: Monitored and analyzed Performance Problems Maintain profiles parameters, monitor short dumps and system logs. Creation of operation modes for changing user requirements. Maintain and Monitor operation modes Transporting the requests from DEV to TST and from quality to PRD servers using Tp (transport control program) and STMS. Configured output devices using SPAD, Spool management activities using SP01, authorizations of spool services, and troubleshooting. Installed / Upgraded SAPGUI / SAPGUI roll-outs / installed and managed SAP SAGUI Server(s). Setup, schedule and monitor batch jobs. Maintain and monitor RFC connections. Implemented SAPNOTES to resolve user problems. Applying support packages to maintain the system up-to-date. Used SAPDB/BRTOOLS tool to add data files, Monitor space utilization, monitoring file systems, Log monitoring, file system checks, create and rebuild indexes. Periodically perform Client Copy. (Local/ Remote/ Client export & Import) Troubleshooting, tuning and restoring data and bring back the system in case of short dump, message alerts, backup failures. Testing backup and recovery system with BRbackup, BRrestore and BRarchive; Team Size: 2 SAP & Database Upgrade (4.7EE to ECC6 & Oracle 9i to 10g) & Unicode conversion Execution of upgrade and Unicode conversion Installation of SAP 4.7E 110 Oracle upgrade 9i to 10 Installation of SAP ECC 6.0 Central Instance refresh to build Development and Quality Systems Show less