Experience

EMCAR CO. LTD

• Saudi Arabia
• Construction

• Branch Manager

  • Aug 2018 - Present

  1. Creating, implementing, and evaluating the branch’s business plan. 2. Assigning, overseeing, and monitoring administrative and financial tasks. 3. Liaising with the head office and other branch offices to ensure the smooth management of operations and the achievement of overall business goals. 4. Analyzing office activity and employee performance, identifying trends, and making appropriate recommendations and adjustments to current work methods and systems. 5. Building and maintaining strategic ties with the community, as well as networking with existing and potential customers in order to establish long-term, trustworthy relationships. 6. Ensuring all employees handle their clients’ activities in an accurate, unbiased, and profitable way, following high ethical standards. 7. Providing guidance, counseling, and consultation to employees in order to guarantee customer satisfaction. 8. Monitoring budgets and ensuring sales targets are met, motivating staff to achieve objectives. 9. Meeting with customers to solve issues or complaints and monitoring their feedback. 10. Keeping detailed computerized records and reporting all of the branch office operations and activities, including employee performance. Show less


The Brandhouse ltd
• Mauritius
• Consumer Electronics
• 1 - 100 Employee
• Manager Retail Support

  • Jun 2016 - Present

Hugo Boss
• Germany
• Retail Apparel and Fashion
• 700 & Above Employee
• Shop Manager/ Gerant de Magassin

  • Oct 2013 - May 2016


Pick 'n Pay

• France
• Retail
• 1 - 100 Employee

• Frontline Manager / Gérant de premier niveau

  • Sep 2011 - Jul 2013

  Manage Front End staff and ensure they comply with the operating policies and procedures of the Company. Ensure that service standards are met and that customer-related issues are resolved. Recruit and provide training to the new staff on till point and customer service. Oversee the work of all other staff and assume the responsibilities of Store Manager in his absence. Gérer les personnels de première niveau et s'assurer qu'ils sont conformes aux politiques et procédures d'opération de la compagnie. S'assurer que les normes de service sont respectées et que les problèmes des clients sont résolus. Recruter et fournir des formation aux nouvelles caissières sur la caisse et le service à la clientèle. Superviser le travail de tous les autres membres du personnel et d'assumer les responsabilités de responsable de magasin en son absence. Show less



winners Supermarket

• Belgium
• Retail Groceries

• Assistant Store Manager / Assistant responsable de magasin

  • Mar 2009 - Aug 2011

  Assist the Store Manager with the day-to-day operation of the store to meet objectives for sales, margin, inventory and customer service. Implements strategies to improve customer service, drive store sales and increase profitability. Maintains store appearance and product presentation to company standards. Provide support to store employees during peak periods. Aider le responsable de magasin du fonctionnement au jour le jour du magasin afin d'atteindre les objectifs de vente, marge, l'inventaire et le service à la clientèle. Met en œuvre des stratégies pour améliorer le service à la clientèle et augmenter la rentabilité. Maintient l’apparence et la présentation des produits aux normes de la société. Fournir un appui aux employés du magasin pendant les périodes de pointe. Show less



Tesco PLC

• Appliances, Electrical, and Electronics Manufacturing

• Night Grocery Manager / Gérant du department épicerie

  • May 2006 - Nov 2008

  Manage department inventory, in-stock position, pricing integrity, merchandising, labour, and other operational processes to company standards. Ensure that the department achieves the standards of performance. Provide training and supervision to all new staff. Ensure the correct ordering, receiving, unloading, storage, rotation of merchandise and building of displays to maximize sales and gross profit. Gérer l’inventaire, le niveau des produits sur le rayon, l’intégrité des prix, la présentation du magasin, le personnel et d'autres processus opérationnels dans le normes de l'entreprise. S'assurer que les membres du département sont performant. Fournir de la formation et de la supervision aux nouveaux membres du personnel. S'assurer que les commandes, la réception, le stockage et la rotation des produits sont fait aux normes de la société pour optimiser la vente et le profit. Show less



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Duty Manager / Assistant responsable de magasin

  • Oct 2003 - Dec 2005

  Support the Store Manager by performing various duties which include store performance, control of cash, inventory and security, customer services, and management of staff. Monitor display accuracy and appearance to implement promotions. Ensure that products are properly displayed and ordered in a manner to maintain in-stock conditions. Manage the overall operation during absence of the Store Manager. Soutenir le responsable de magasin en effectuant diverses tâches qui incluent les performances du personnel, mettre en œuvre les promotions, le contrôle de la trésorerie et du service à la clientèle. Veiller à ce que les produits soient correctement affiché et présenté. Gérer l'ensemble du fonctionnement pendant l'absence du responsable de magasin. Show less