Imranul Bhuiyan

Head Of Operations at Triplet's Services
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Contact Information
us****@****om
(386) 825-5501
Location
Bangladesh, BD
Skills

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Credentials

  • Advanced Negotiation
    Mercus Evans, India
  • Leadership Development
    British Council
  • Lean Six Sigma Green Belt
    BMGI
  • Project Management
    Grameenphone Ltd
  • Telenor Strategic Execution Program, 1 & 2
    INSEAD

Experience

  • Triplet's Services
    • India
    • Software Development
    • 1 - 100 Employee
    • Head Of Operations
      • Jan 2020 - Present

      • Formulate business strategy with the team members, design policies that align with overall strategy. • Implement efficient processes and standards & coordinate customer service operations and find ways to ensure customer retention • Ensure compliance with local and international laws (e.g. data protection) • Manage contracts and relations with customers, vendors, partners and other stakeholders • Oversee expenses and budgeting to help the organization optimize costs and benefits. • Formulate business strategy with the team members, design policies that align with overall strategy. • Implement efficient processes and standards & coordinate customer service operations and find ways to ensure customer retention • Ensure compliance with local and international laws (e.g. data protection) • Manage contracts and relations with customers, vendors, partners and other stakeholders • Oversee expenses and budgeting to help the organization optimize costs and benefits.

  • Grameenphone Ltd
    • Bangladesh
    • Telecommunications
    • 700 & Above Employee
    • Deputy General Manager- Head of Operation & Control
      • Jan 2018 - Dec 2019

      • Led and managed Operations & Control team having 4 different functions and 12 people.• Managed product delivery and after sales support for 10+ infrastructure sharing and 30+ Transmission capacity sharing customers• Supervised 3000+ shared sites rollout and after sales support together with 2500+shared links generating 2000 MBDT revenue per year.• Ensured regular invoicing and collection from customer and resolved payment related disputes• Made CapEX and OpEx plan & managed local and foreign procurement for smooth business operation.• Developed 15+ processes along with subsequent automation as stepping stone of Telecom wholesale business in Bangladesh which were later treated as industry benchmark.• Ensure regulatory, legal, internal and group compliance in wholesale business.• Maintained strong working relationship with several international consultants (Wipro, PWC, Hay Group, BMGI, Hitachi etc.) for development and standardization of Wholesale Business. Show less

    • DGM- Head of Reporting and Revenue assurance
      • Jun 2015 - Dec 2017

      • Made Revenue forecast and ensured necessary alignment with divisional target, and company target.• Prepared invoice data & assisted Finance team to issue error free invoice to more than 40 customers.• Ensured collection of BDT 2000M/year & ensured revenue recognition within stipulated time.• Resolution of all payment related dispute with customers.• Prepared revenue report for department & division & ad hoc report for company & group.• Formulated Business level strategy to achieve departmental revenue target & drive strategic initiatives• Increased operational efficiency by ensuring fiscal compliance all through the business. • Worked in 5 small to medium scale projects as project Manager and worked in several cross functional project as core team member.• Drive continuous improvement initiative and reengineer15 cross functional processes to ensure regulatory compliance, efficiency and customer satisfaction. Show less

    • Manager-Head of Contract & follow-up, Operation Control
      • Nov 2009 - Mar 2012

      • Managed 1500+ shared sites contract and renewal agreement• Complain and dispute management of 1500+ shared sites & resolved the issues. • Delivered 1500+ sites agreements in due time to ensure regulatory compliance and timely revenue.• Formulate standard operating procedure for documentation and record management and web information management.• Assist Site acquisition Team in terms to accomplish critical negotiations with Land owner/Authority.

    • Deputy Manager-Head of Acquisition, Dhaka Zone, Site Acquisition, Technology Division
      • Nov 2007 - Oct 2009

      • Served as zonal head of Site Acquisition team and lead the team to achieve company provided zonal site acquisition target.• Plan, develop & follow up on acquisition activities in the assigned zone in a Cost-effective way. • Assist team to accomplish critical negotiation with Land owner/authorities• Led to Acquire 100 Indoor sites in a calendar year which was a milestone for the industry.• Saved notable amount of money by negotiating & Coordinating with the internal & external bodies• Led to Acquire 100 Indoor sites in a calendar year which was a milestone for the industry Show less

    • Officer-Sylhet Zone, Site Acquisition, Technology Division
      • Oct 2004 - Oct 2007

      • Acquired 50 number of lands and rooftops for base stations in Sylhet& Dhaka Division.• Participated renewal negotiation of sites & also secured 25number of sites for Indoor solution.

Education

  • Asian University of Bangladesh
    Master of Business Administration - MBA, Management Information System
  • National University | Bangladesh
    B. Com, Commerce

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