Experience

ICAN BPO Pvt. Ltd.

• India
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Call Auditor

  • Jul 2019 - Present

  As an Call Auditor Audited number of calls based on daily sales on given software (Internally developed software). Call observation shared with QA to make necessary changes in process and coach the agent accordingly. Need to share good points and AOI to QA. Exceeded goals through effective task prioritization and great work ethic. Worked flexible hours; night, weekend, and holiday shifts. Maintained excellent attendance record, consistently arriving to work on time. For last 1 year i was handling a team as a team leader of 5 employees. Show less



Lester Infoservices.

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Customer service representative

  • Sep 2018 - Jul 2019

  Offering free subscription of magazine to customer related to their business. Renewing magazine subscription after one year. Informing in detail about magazine benefits. Offering free subscription of magazine to customer related to their business. Renewing magazine subscription after one year. Informing in detail about magazine benefits.