Experience

Royal M Hotels & Resorts

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Cluster Front Office Supervisor | Acting Night Manager

  • Dec 2022 - Present



Bin Otaiba Hotels

• United Arab Emirates
• Investment Management
• 1 - 100 Employee

• Front Office Supervisor | Acting Night In-Charge

  • Jul 2022 - Jan 2023

  Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.◦ Assists in scheduling staff according to labor standards and forecasts occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget.◦ Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.◦ Up-sell rooms where possible to maximize hotel revenue.◦ Accurately process all cash and credit card transactions in accordance with established proceduresincluding but not limited to posting all charges, completing cashier or other reports, preparing deposit,◦ Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions,securities of monies, guest security and emergency procedures as established.◦ Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions.May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.◦ Promote hotel services, facilities and outlets; provide guests with information such as local attractionsand directions to increase guest satisfaction◦ Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures inaccordance with established guidelines.◦ Promote teamwork and quality service through daily communication and coordination with otherdepartments.◦ Perform other duties as assigned which may include guest room tours, concierge services, special guestrequests, etc.◦ Preparing different companies reports like Adnoc Drilling and keep company updated with their employeesmovement and ensure all the reports and record maintain accurate and up to the standards.◦ Ensure all registration card and LPOs attached in PMS properly and accurately. Show less

• Front Office Team Leader

  • Dec 2021 - Aug 2022



Parkside Hotels & Resorts

• Hospitality
• 1 - 100 Employee

• Front Office Executive

  • Jan 2019 - Dec 2021

• Night Auditor | Reservation support

  • Dec 2018 - Jan 2020

• Front Desk Agent

  • Sep 2017 - Dec 2018



Pearl Continental Hotel Rawalpindi

• Pakistan
• Hospitality
• 100 - 200 Employee

• Front Desk Officer

  • Jul 2016 - Jun 2017

  Assist the Front office manager in organizing, directing, coordinating, supervising andcontrolling operations of the Front Office to ensure optimum occupancy with amaximum average room rate, highest standard of service and guest satisfactionEnsure that guests are given efficient personalized service according to their choiceright from the stage of reservation, reception, check-in, occupancy, check-out, farewelland advance reservation at PC Hotel.Ensured all cash and cash equivalents are accounted for and balanced at thebeginning and end of each work shift. Coordinate and ensure smooth functioning ofall the sections of Front Office including Main Entrance,Front Desk, Reservations, Executive Club, Concierge, Guest Relations, Communicationsand Business Centre. Managed incoming and outgoing calls through EPBAX.Ensure proper handling of cash, checks, petty cash vouchers and other vouchers in asafe and secure manner to minimize cash losses. Show less



Royal Continental Hotels

• Hospitality
• 1 - 100 Employee

• Front Desk Officer F&B

  • Feb 2012 - Nov 2015

  Restaurant Managed guest arrival and departure, ensuring the highest standard ofhospitality services are provided and exceeding guest expectations.Handled daily phone enquires and complaints promptly via PBX system, ensuringcomplete and accurate information Maintaining completely visitor’s logs as required.Balanced cash registry,reconciled daily transactions and monthly GL accounts. Assign rooms to guestspertaining to their needs and choice. Assisting with the day to day running of therestaurant. Deputizing in the absence of the General Restaurant Manager.Advising senior managers on staffing needs and personnel issues.Cultivating a positive working environment for all staff to work in. Keeping accurate.statistical information and records. Organize work schedules, rotes and shifts, alsoappointing contract staff when needed. Making sure that all employees reach theirfull potential through Meeting with individual from the local licensing authorities andregulatory bodies.Ensuring that all equipment is used correctly, maintained and cleaned Carry out theday to day administration of the front office, including answering telephones, Show less