Customer Service Manager

• Aug 2022 - Present

First Assistant Vice President & RM

• Jan 2022 - Aug 2022

Customer Service Manager

• Feb 2021 - Jan 2022

Relationship Manager

• Sep 2016 - Feb 2021

• Achieve set targets in terms of deposit and advances and Loan files documentation and processing (SME Loan, Home Loan, and Credit Cards)• Ensure daily reports are done accurately and on timely basis.• Prepare credit proposal for client and monitor it until disbursement.• Ensure daily reports are done accurately and on timely basis and increase the customer base.• Generate new business through prospecting, outside calling, networking, and referrals.• Maintain and apply a thorough understanding of the bank’s credit policy, client eligibility and all necessary business practices to ensure the submission of accurate and complete commercial and consumer loan packages.• Financial statement analysis of loan seeking clients and recommend the loan application from branch level and monitor status after disbursement.• Understand the client’s business environment, strategies, and industry to better determine their creditrequirements, identify potential new business opportunities, and provide need based solutions. Show less

Senior Officer

• Dec 2014 - Sep 2016

• Achieve set targets in terms of deposit (Retail & SME) and advances. • Maintain relationship with corporate client.(Highspeed Group, Naseem Plastic, Olympic Industries, Bombay Sweets, Rahimafroz Batteries, IDCOL and Asia Tex) • Ensure daily reports are done accurately and on timely basis and increase the customer base. • Generate new business through prospecting, outside calling, networking, and referrals. • Maintain and apply a thorough understanding of the bank’s credit policy, client eligibility and all necessary business practices to ensure the submission of accurate and complete commercial and consumer loan packages. • Understand the client’s business environment, strategies, and industry to better determine their credit requirements, identify potential new business opportunities, and provide need based solutions. Show less

Branch Sales & Service Officer

• Jun 2012 - Dec 2014

Financial• Achieve set targets in terms of deposit and advances and Loan files documentation and processing (SME Loan, Home Loan, and Credit Cards)• Ensure daily reports are done accurately and on timely basis.• Prepare credit proposal for client and monitor it until disbursement.Service Quality• Provide friendly and responsive customer service by using skills for excellent customer service.• Help the BM to handle customer complaints in a positive manner and converting complaints into service improvement opportunities.Operations• Financial statement analysis of loan seeking clients and recommend the loan application from branch level and monitor status after disbursement.• Account opening, Pay Order, DPS, FDR issue in system and Pay Order, FDR, DPS encashment process and furnish requisition for cheque book, ATM, pin and stationary.• Deliver cheque book, ATM card, Capture card, FDR leave and return cheque.Expense Control & MIS• To ensure daily reports are done accurately and on timely basis.• Create an environment where the branch as a unit of Branch Banking channel operates effectively as a team demonstrating the values of the Bank. Show less

Cash & Client Service Officer

• Aug 2009 - Jun 2012

• Cash receive & payment and fund transfer.• Deno & Proof Sheet wise Volt cash position & report.• Prize Bond calculation & Report.• Sundry A/C wise reconciliation & Inward & outward cheque processing.• Torn Note calculation, PIN reconciliation & Report.• Foreign Remittance, Pay Order, X-Press Money, Pay Cash, Western Union, Money Gram payment & Report.