Experience

Chequers Contract Services

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Fleet Operations Manager

  • Jan 2019 - Present

  Fleet of 130+ vehicles varying from small to extra large commercial vehicles. Developed Vehicle specification according to operational requirements. Maintained an operational fleet and ensured implementation of business strategy. Source and implement new tracking management system, security measure, fuel requirements, Live/ Lock cameras systems, new insurance and breakdown cover. Recommended cost effective vehicle suppliers for processing hire purchase, leasing options and buy out right. Coordinated with Directors / Operational stuff to evaluate all repair works and identified areas to save costs. Monthly reporting on the fleet as a whole regarding new process and implantation of the processes. Monitors management system and tracked all movement of fleet vehicles. Produce weekly / Bi-weekly report on fuel, millage, repairs, Out of hours usage, services and MOT date. "Get ready" process for newly purchased vehicles setting up the vehicles with new trackers, Cameras, health and safety manual, security locks, beacons roof racking, livery..... Vehicle spec fit-out depending on department and requirement e.g Shelving, cages, vehicle type from H1 to H4, Jet washer, Window clean motorised system, Tanking.... Analysing lifecycle of Fleet and recommend replacement of fleet according to costs. Managed Maintenance, fuel programs and ensured absence of discrepancies. Documented all financial reports and reported directly to account and company directors. Show less



BCCP LTD

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Recruitment Manager

  • Apr 2016 - Dec 2018

  Maintain, review and update human resource software applicationsSupervise staffAttend meetings, conferences and other appointmentsReview, develop and implement policies and guidelinesAdvise department managers and staff on labor laws and regulationsDevelop job descriptions and employee specificationsDesign or review application forms and other documentsApprove prospective short lists and new hiresPerform job assessment and reviewsConduct redundancy exerciseProvide leadership to staff in relation to HR, ensuring compliance with BCCPapproved policies and procedures.Ensure that all staff are aware of policies and procedures in place.Act as focal point for all initial queries from staff regarding policies and procedures.Monitor and advise on disciplinary and grievance matters in accordance with BCCP’s policies andprocedures.Contribute to regular reviews of TFL inspections , ensuring that policies remain in compliancewith local laws, and recommend updates where required.Assist partner organisations in the development of processes.Develop and maintain a system to ensure that staff files are kept up-to-date. Show less

• Fleet Operations Manager

  • Dec 2015 - Dec 2018

  Building strong relationships and offering the very best when dealing with any queries, special events or requests from clients such as Prada, Ralph Lauren, Armani, Anya Hindmarch, J. Crew, Tom Ford, Beckham Ventures, KCD Worldwide, Ince & Co, Reuters and many othersBeing the main point of contact with Drivers, engaging with them to understand issues and improve satisfaction Collaborating closely with other departments to drive progressRecruitment, training and disciplining of PCO, van drivers and motorcycle ridersResponsible for improving the performance of our Driver operations.Pricing and invoicing for both customers and drivers Carrying out payroll procedures Arranging all relevant licensing with Transport for London, including Operator’s Licence and Private Hire Vehicle LicencesArranging fleet insurance and dealing with insurance claimsManaging the vehicle register of 300+, including buying new vehicles, licensing (PCO), insurance, road tax, MOTs, servicing and repairsEnsuring all paperwork relating to fleet and subcontractors kept up to date to comply with TFL requirements and inspection visitsUsing KPI analysis and qualitative feedback from various different departments within operations in order to achieve goals set out. Dealing with warehouse operations including Driver scheduling for interviews and review work performance Setting targets and reviews system for internal fleet KPIShowcasing app functionality to driver and internal stuff General office management duties Show less



Wheely

• United Kingdom
• Software Development
• 100 - 200 Employee

• Fleet Manager

  • Jul 2013 - Aug 2015

  Look after 500+ drivers on shift and keep an eye on performances and help create a smooth shift for each specific driver. Actively monitoring rides placed via Wheely up to completion Answering Inbound calls from Customers/Drivers/Corporate Accounts Proactively Liaising with Drivers/Customers to ensure rides run smoothly Providing feedback to relevant departments to help improve our customer experience Investigate and resolve customer complaints and queries Respond to customer issues via email and phone Skills Used: Using a bespoke database system Great customer service skills Determination Motivation Ability to work alone and within a team Organisation Friendliness with staff and customers Using my own initiative Show less



Amex cars & Courier Co

• London, United Kingdom

• General Manager

  • Feb 2010 - Jun 2013

  Commercial Management, Operations Management, Business Development & Sales Management. Performance reviews & one on ones with staff to ensure individual objectives are aligned with company goal expectation. Successful in driving businesses forward whilst delivering high standards. Commercially aware through increasing sales performance and business development. Proven ability to achieve and maximize sales targets and profitability through excellence in customer service and attention to detail. Production of daily/weekly sales summaries and KPI reports. Weekly and monthly staff assessment and training. Driving and maximising the sales and profitability to achieve core growth. Recruiting, training, supervising and appraising staff. Maintaining accurate statistical and financial records. Deliver outstanding customer service. Show less