Experience

Web.com Group

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Account Manager

  • Apr 2019 - Present

  ▪ Act as the primary point of contact for assigned clients.▪ Maintain a high level of customer satisfaction throughout the entire client lifecycle from onboarding and beyond.▪ Manage multiple client accounts.▪ Collaborate with clients to establish business needs.▪ Deliver and maintain expected productivity and quality standards within expected timeframes.▪ Make recommendations to clients and call center management alike on process and procedure issues, product modifications and document requirements▪ Develop and maintain individual client knowledgebase pages.▪ Assist with delivery of client training as needed.▪ Manage churn through effective client retention.▪ Drive acquisition and provide exemplary service by meeting cross-sell/upsell targets.▪ Prepare and deliver required reporting to clients and management as necessary.▪ Handle billing for multiple clients.

• Customer Service Supervisor

  • Jan 2017 - Apr 2019

  ▪ Accomplishes staff job results by coaching, counseling, and disciplining employees.▪ Conducting training.▪ Conducted interviews.▪ Maintains safe and healthy work environment by establishing and enforcing organization standards, and adhering to company policies.▪ Responsible for ensuring we are meeting our goals by utilizing reporting software and Microsoft Excel and presenting the result and analysis to management.

• Account Manager

  • Jan 2016 - Jan 2017

  ▪ Act as the primary point of contact for assigned clients.▪ Maintain a high level of customer satisfaction throughout the entire client lifecycle from onboarding and beyond.▪ Manage multiple client accounts.▪ Collaborate with clients to establish business needs.▪ Deliver and maintain expected productivity and quality standards within expected timeframes.▪ Make recommendations to clients and call center management alike on process and procedure issues, product modifications and document requirements▪ Develop and maintain individual client knowledgebase pages.▪ Assist with delivery of client training as needed.▪ Manage churn through effective client retention.▪ Drive acquisition and provide exemplary service by meeting cross-sell/upsell targets.▪ Prepare and deliver required reporting to clients and management as necessary.▪ Handle billing for multiple clients.



OEM Select Parts

• Commercial Photographer/Retoucher

  • Aug 2012 - Apr 2014

  Photographed auto parts with DSLR camera. Color corrected, removed background, and formatted images for listing on eBay and Amazon.com. Designed web banners for the company's website. Oversaw shipping department to ensure parts were being shipped safely, to the correct addresses, and in a timely manner. Photographed auto parts with DSLR camera. Color corrected, removed background, and formatted images for listing on eBay and Amazon.com. Designed web banners for the company's website. Oversaw shipping department to ensure parts were being shipped safely, to the correct addresses, and in a timely manner.