Experience

Insception Lifebank Cord Blood Program

• Canada
• Biotechnology Research
• 1 - 100 Employee

• Territory Manager

  • Apr 2022 - Present

• Client Services Manager

  • Nov 2017 - Jul 2022

  The Company: Insception Lifebank Cord Blood Program is Canada's largest and most experienced cord blood program in Canada. As a market leader, Insception Lifebank is committed to providing clear and balanced educational information to help Canadian families make an informed decision regarding cord blood banking options.Key responsibilities:• Responsible for leading the Client Services Representative team in day-to-day activities, with an understanding and focus on delivering a service experience that exceeds clients' expectations• Assist in responding to Client enquiries, in efforts to maintain high client satisfaction.• Respond to client escalations and resolve issues and concerns accordingly • Educate potential clients about benefits and uses of cord blood and tissue banking educate existing clients on the benefits of continued storage.• Drive annual revenue through client contract retention • Responsible for scheduling of Client Service Representative staff, ensuring staffing levels meet full-week workload demands.•Train new employees; develop orientation and ongoing CSR training schedules, constantly maintaining an inventory of training resources and programs.• Assist in effective team building and creative thinking skills along with the ability to motivate team during periods of rapid change and transition.• Work alongside Marketing and BDA Field team to drive product education through outside channels ie. digital sources, hospitals and Dr's clinics



Cell Care Australia

• Australia
• Biotechnology Research
• 1 - 100 Employee

• Client Services Consultant

  • Jul 2017 - Nov 2017

  The Company: Cell Care is Australia's largest and most experienced cord blood and tissue bank and is the leader in research, education, customer service and innovation.Today, parents of more than 200,000 babies have stored with the Cell Care group. Key responsibilities:· Deliver a high volume of outbound calls to existing leads.· Manage existing leads through outbound call education and lead follow-up.· Educate leads on cord blood and tissue banking.· Drive conversion of new prospects (leads) to drive Cell Care revenue.· Effective lead reporting and management via Salesforce · Manage client registrations and processes associated with client administration.· Attend expos or shows to promote cord blood & tissue banking



Cranbourne Toyota

• Australia
• Retail
• 1 - 100 Employee

• Sales Consultant

  • Jun 2015 - Jul 2016