IT Consultant

• Feb 2023 - Present

• IT Onsite Support • Network Deployment Services • Data Center Support • Rack and Stack Services • Site Surveys according to the client need. • Network Commissioning and De-Commissioning. • Network Hardware (Router and Switches) Replacement Services • Break Fix Services • Roll Out service • System and Network Troubleshooting • IT Onsite Support • Network Deployment Services • Data Center Support • Rack and Stack Services • Site Surveys according to the client need. • Network Commissioning and De-Commissioning. • Network Hardware (Router and Switches) Replacement Services • Break Fix Services • Roll Out service • System and Network Troubleshooting

IT Onsite Support Specialist 1st/2nd Level

• May 2022 - Present

Hardware and Software • Handling incidents & service requests tickets using SNOW (Service Now). • Install, upgrade, and replace laptop hardware if needed. • Assigning and maintaining hardware inventory. • Install company approved applications through Company Portal / Software Center. • Remote Desktop support to the users working from HOME using official Team Viewer application. • Documentation of knowledge and processes using Microsoft OneNote application. • Support for Laptops WIN10 reimaging/drivers and BIOS framework upgrade. Mobile Enrollment Support • Support to enroll the mobile devices into Microsoft Intune and Samsung Knox/iPhone DEP (Device Enrollment Process) online. • Mobile application setup into Microsoft Intune using MDM (Mobile Device Management). • Assign mobile devices to the company employees and maintain inventory. Azure, SharePoint and O365 Support • Provide 1st level support on O365 (Office, OneDrive, PowerBI & Microsoft Teams). • Help in troubleshooting the SharePoint channels, files/folders including synchronization issues with OneDrive Local. • Users and Group administration of employees using IT Administration Tools (AD Users and Groups) and Azure AD Cloud. • Create and assign new White Glove laptops as AutoPilot by uploading #Hashkeys on Cloud SCCM (Microsoft End Point Manager Admin Center). • Transform the old domain Laptops into cloud AutoPilot laptop and register them into Cloud SCCM. Network Printers Support • Install printer driver using Company Portal / Software Center and handling the Print/scan/copy related queries. • Vendor Order and install printer toners accordingly. Meeting Rooms • Provide IT assistance for internal and external meeting Rooms (Teams). • Support for Surface Hubs and other devices for special meetings. Provide Telephonic IT Support (If required). Close contact with Superusers and end-users as well as vendors/suppliers. General out of the scope IT support (If required). Show less

IT & Network Support Specialist

• Jan 2017 - Mar 2023

• Designed and evaluated WAN and LAN connectivity technologies. • Established, repaired and optimized networks by installing wiring, cabling and devices. • Diagnosed and executed resolution for all network and server issues. • Data Center Maintenance and Support Services. • Network Designing and implementation. • Tracing and isolating of network & Fiber cabling through Patch Panel. • Network Console Servers, Routers and Switches (Deployment, upgrade and movement support). • Physical troubleshooting of all network equipment including network break fix. • Multi-Vendor network equipment Support. • Wireless Solution Deployment. • Network/Server Storage Deployment. • Different hardware and software specific IT support as per customer requirement. • Conduct Network Site Surveys for future deployment of client facility. • On-Demand Cisco/MTR Video Conferencing Deployment. Show less

IT & Desktop Support Engineer

• Mar 2015 - Dec 2015

Senior IT Support Engineer

• Jul 2010 - Dec 2014

IT Support Engineer

• Jul 2005 - Jun 2010