Sales Account Executive

• Oct 2023 - Present

Enrollment Advisor

• Apr 2023 - Jun 2023

•Fostered close collaboration with diverse product teams, channeling insights and case studies to enhance technological processes and tools. •Consistently surpassed the monthly close rate quota of 30% by achieving a 37% average close rate during my tenure. •Demonstrated effective **sales management** by coordinating resources and strategies to ensure successful deal closures. •Solution Selling: Imhotep's consultative approach to sales, as demonstrated through his success at Apps… Show more •Fostered close collaboration with diverse product teams, channeling insights and case studies to enhance technological processes and tools. •Consistently surpassed the monthly close rate quota of 30% by achieving a 37% average close rate during my tenure. •Demonstrated effective **sales management** by coordinating resources and strategies to ensure successful deal closures. •Solution Selling: Imhotep's consultative approach to sales, as demonstrated through his success at Apps Without Code and Chetu, Inc., showcases his proficiency in solution selling, where he focuses on addressing clients' specific needs with tailored solutions.

Sales Representative

• Apr 2023 - Apr 2023

•Fostered close collaboration with diverse product teams, channeling insights and case studies to enhance technological processes and tools. •Consistently surpassed the monthly close rate quota of 30% by achieving a 37% average close rate during my tenure. •Demonstrated effective **sales management** by coordinating resources and strategies to ensure successful deal closures. •Recruiting: Imhotep's outstanding track record in building beneficial relationships, highlighted through his… Show more •Fostered close collaboration with diverse product teams, channeling insights and case studies to enhance technological processes and tools. •Consistently surpassed the monthly close rate quota of 30% by achieving a 37% average close rate during my tenure. •Demonstrated effective **sales management** by coordinating resources and strategies to ensure successful deal closures. •Recruiting: Imhotep's outstanding track record in building beneficial relationships, highlighted through his roles at Chetu, Inc. and Apps Without Code, also translates into his ability to connect with potential recruits, indicating potential strengths in recruiting and team building.

Account Executive

• Apr 2021 - Oct 2022

•Identified and qualified new SMB opportunities, developing a value-based selling approach to drive success for SMB customers, focusing on website building, scaling, and adoption of business solutions. •Achieved 116% to quota in 2021 and 106% in 2022, maintaining and cross-selling new accounts. •Onboarded ~60 clients/month, tailoring demonstrations to understand customer goals and challenges and leading customers to profitability through strategic execution. •Collaborated with… Show more •Identified and qualified new SMB opportunities, developing a value-based selling approach to drive success for SMB customers, focusing on website building, scaling, and adoption of business solutions. •Achieved 116% to quota in 2021 and 106% in 2022, maintaining and cross-selling new accounts. •Onboarded ~60 clients/month, tailoring demonstrations to understand customer goals and challenges and leading customers to profitability through strategic execution. •Collaborated with cross-functionally to enhance product efficiencies and creation an internal sales handbook that improved the client handoff process. Piloted Vidyard, resulting in a 72% engagement rate when prospecting C-Suite executives and owners. Show less •Identified and qualified new SMB opportunities, developing a value-based selling approach to drive success for SMB customers, focusing on website building, scaling, and adoption of business solutions. •Achieved 116% to quota in 2021 and 106% in 2022, maintaining and cross-selling new accounts. •Onboarded ~60 clients/month, tailoring demonstrations to understand customer goals and challenges and leading customers to profitability through strategic execution. •Collaborated with… Show more •Identified and qualified new SMB opportunities, developing a value-based selling approach to drive success for SMB customers, focusing on website building, scaling, and adoption of business solutions. •Achieved 116% to quota in 2021 and 106% in 2022, maintaining and cross-selling new accounts. •Onboarded ~60 clients/month, tailoring demonstrations to understand customer goals and challenges and leading customers to profitability through strategic execution. •Collaborated with cross-functionally to enhance product efficiencies and creation an internal sales handbook that improved the client handoff process. Piloted Vidyard, resulting in a 72% engagement rate when prospecting C-Suite executives and owners. Show less

National Account Manager

• Aug 2020 - Apr 2021

•Drove end-to-end sales lifecycle targeting the hospitality industry, acquiring new customers for software development solutions. •Nurtured relationships with executives and decision-makers in North America and LATAM, showcasing software development solutions and fostering collaboration and continuous process improvement. •Exceeded monthly quotas, onboarding an average of 2 clients/month with an ACV of $20k. •Drove end-to-end sales lifecycle targeting the hospitality industry, acquiring new customers for software development solutions. •Nurtured relationships with executives and decision-makers in North America and LATAM, showcasing software development solutions and fostering collaboration and continuous process improvement. •Exceeded monthly quotas, onboarding an average of 2 clients/month with an ACV of $20k.

Compliance Analyst

• Jan 2020 - Jul 2020

•Conducted post-sale regulatory performance audits, collaborating with international stakeholders and executives to streamline operations and ensure compliance. •Refocused the LATAM post-sales pipeline in just 2 weeks, leading to the expedited closure of backlogged deals and generating $1 million in ARR within 3 months. •Accounts Receivable (AR): Financial acumen and understanding of accounts receivable principles, evidenced during his role at Microsoft (IFG Financial), underscore his… Show more •Conducted post-sale regulatory performance audits, collaborating with international stakeholders and executives to streamline operations and ensure compliance. •Refocused the LATAM post-sales pipeline in just 2 weeks, leading to the expedited closure of backlogged deals and generating $1 million in ARR within 3 months. •Accounts Receivable (AR): Financial acumen and understanding of accounts receivable principles, evidenced during his role at Microsoft (IFG Financial), underscore his ability to manage and navigate financial aspects crucial to business operations. Show less •Conducted post-sale regulatory performance audits, collaborating with international stakeholders and executives to streamline operations and ensure compliance. •Refocused the LATAM post-sales pipeline in just 2 weeks, leading to the expedited closure of backlogged deals and generating $1 million in ARR within 3 months. •Accounts Receivable (AR): Financial acumen and understanding of accounts receivable principles, evidenced during his role at Microsoft (IFG Financial), underscore his… Show more •Conducted post-sale regulatory performance audits, collaborating with international stakeholders and executives to streamline operations and ensure compliance. •Refocused the LATAM post-sales pipeline in just 2 weeks, leading to the expedited closure of backlogged deals and generating $1 million in ARR within 3 months. •Accounts Receivable (AR): Financial acumen and understanding of accounts receivable principles, evidenced during his role at Microsoft (IFG Financial), underscore his ability to manage and navigate financial aspects crucial to business operations. Show less

Customer Service Representative

• May 2018 - Nov 2019

•Assisted customers by delivering informative product information and identifying system components. •Achieved an outstanding QA customer feedback score of 93%, demonstrating excellent customer service. •Assisted customers by delivering informative product information and identifying system components. •Achieved an outstanding QA customer feedback score of 93%, demonstrating excellent customer service.

Global Customer Care Specialist

• Jun 2015 - Apr 2018

•The ability to communicate information and ideas in speaking so others will understand. •Responded to inbound emails daily and replied promptly. •Provides support over the phone. Deliver extraordinary care, on calls, to a wide range of Visa customers with a variety of requests •Build meaningful relationships through consultative questioning to ensure added value for the customer •Offer custom solutions and negotiate a positive outcome for the customer and Visa, aiming for first… Show more •The ability to communicate information and ideas in speaking so others will understand. •Responded to inbound emails daily and replied promptly. •Provides support over the phone. Deliver extraordinary care, on calls, to a wide range of Visa customers with a variety of requests •Build meaningful relationships through consultative questioning to ensure added value for the customer •Offer custom solutions and negotiate a positive outcome for the customer and Visa, aiming for first call resolution when possible Show less •The ability to communicate information and ideas in speaking so others will understand. •Responded to inbound emails daily and replied promptly. •Provides support over the phone. Deliver extraordinary care, on calls, to a wide range of Visa customers with a variety of requests •Build meaningful relationships through consultative questioning to ensure added value for the customer •Offer custom solutions and negotiate a positive outcome for the customer and Visa, aiming for first… Show more •The ability to communicate information and ideas in speaking so others will understand. •Responded to inbound emails daily and replied promptly. •Provides support over the phone. Deliver extraordinary care, on calls, to a wide range of Visa customers with a variety of requests •Build meaningful relationships through consultative questioning to ensure added value for the customer •Offer custom solutions and negotiate a positive outcome for the customer and Visa, aiming for first call resolution when possible Show less

Customer Service Representative

• Jul 2014 - Jul 2015

•Completed sales order tickets from inbound callers and submit for processing of client-requested transactions. •The ability to communicate information and ideas in speaking so others will understand. •Responded to inbound emails daily and replied promptly. •Recommended, selected, and help locate or obtain merchandise based on customer needs and desires (over the phone). •Completed sales order tickets from inbound callers and submit for processing of client-requested transactions. •The ability to communicate information and ideas in speaking so others will understand. •Responded to inbound emails daily and replied promptly. •Recommended, selected, and help locate or obtain merchandise based on customer needs and desires (over the phone).

Sales Lead

• Jun 2011 - Dec 2013

•Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. •Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires (over the phone). •Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. •Knowledge of business and management… Show more •Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. •Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires (over the phone). •Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. •Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Show less •Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. •Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires (over the phone). •Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. •Knowledge of business and management… Show more •Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. •Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires (over the phone). •Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. •Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Show less

Sales Associate

• Jul 2010 - Dec 2010

•Received and counted stock items and recorded data manually or using a computer. •Verified inventory computations by comparing them to physical counts of stock, and investigated discrepancies or adjusted errors. •Examined and inspected stock items for wear or defects, reporting any damage to supervisors. •Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and… Show more •Received and counted stock items and recorded data manually or using a computer. •Verified inventory computations by comparing them to physical counts of stock, and investigated discrepancies or adjusted errors. •Examined and inspected stock items for wear or defects, reporting any damage to supervisors. •Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Show less •Received and counted stock items and recorded data manually or using a computer. •Verified inventory computations by comparing them to physical counts of stock, and investigated discrepancies or adjusted errors. •Examined and inspected stock items for wear or defects, reporting any damage to supervisors. •Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and… Show more •Received and counted stock items and recorded data manually or using a computer. •Verified inventory computations by comparing them to physical counts of stock, and investigated discrepancies or adjusted errors. •Examined and inspected stock items for wear or defects, reporting any damage to supervisors. •Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Show less

Stock Lead

• Oct 2007 - Apr 2010

•Take inventory or examine merchandise to identify items to be reordered or replenished. •Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. •Requisitioned merchandise from suppliers based on available space, merchandise on hand, customer demand, or advertised specials. •Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate… Show more •Take inventory or examine merchandise to identify items to be reordered or replenished. •Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. •Requisitioned merchandise from suppliers based on available space, merchandise on hand, customer demand, or advertised specials. •Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. •The ability to apply general rules to specific problems to produce answers that make sense Show less •Take inventory or examine merchandise to identify items to be reordered or replenished. •Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. •Requisitioned merchandise from suppliers based on available space, merchandise on hand, customer demand, or advertised specials. •Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate… Show more •Take inventory or examine merchandise to identify items to be reordered or replenished. •Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. •Requisitioned merchandise from suppliers based on available space, merchandise on hand, customer demand, or advertised specials. •Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. •The ability to apply general rules to specific problems to produce answers that make sense Show less

Sales Manager

• Oct 2005 - Dec 2007

Answered inbound calls and booked room for prospective customers. ● Provided customers with necessary assistance outside the hotel establishment. ● The ability the performed audits within the hotel setting. ● Provided translations for customers within the hotel. ● Conduct guided tours around the city. Answered inbound calls and booked room for prospective customers. ● Provided customers with necessary assistance outside the hotel establishment. ● The ability the performed audits within the hotel setting. ● Provided translations for customers within the hotel. ● Conduct guided tours around the city.