Experience

Alanda Hotel Marbella
• Spain
• Hospitality
• 1 - 100 Employee
• Reservations Manager

  • Jul 2019 - Present


Apartamentos Torrenueva park

• Hotel Management

  • Jan 2013 - Mar 2018

  • Driving promotion and marketing of the business (e.g. represented the company in meetings with T.T.O.O).• Accountable for budgets, financial plans and expenditures control.• Kept statistical and financial records.• Set and achieved challenging sales and profit targets.• Responsible of business strategy: from sales figures analysis to implementation of market and revenue management strategies.• In charge of scheduling work plans for all individuals and teams.• In charge of supplies, renovations and dealing with contractors. • Carried out inspections of property and services• Liaised with housekeeping and maintenance staff to ensure prompt communication and an effective workflow and service.• Dealt with special requests from guests. • Operated the hotel bank account, including transactions reconciliation. Show less

• Front desk manager

  • Oct 2011 - Jan 2013

  • Effectively handled computerized guest reservations and registrations in a welcoming manner.• Managed room reservations ensuring that the bookings teams were processing all enquiries accurately.• Contacted necessary staff to solve problems when challenges aroused, ensuring guest comfort.• Leading, monitoring, motivating and inspiring the team; providing guidance, coaching and support.• Fulfilled cashier and bookkeeping responsibilities.• Answered and redirected incoming calls, took messages, handled the hotel mail and reception email. Show less

• Reservations and revenue manager

  • May 2009 - Sep 2011

  • Ownership of revenue management: responsible of creating rate plans and keeping them up to date at both the internal and external (T.T.O.O) systems. • Achieved to boost occupancy and the average achieved room rate. Ensured that the day occupancy was maximized.• Liaising with Manager, Travel agents and Reception to communicate new rate plans and promotions.• Booked reservations for individuals, families and groups as required.• Processed invoices and payments.



Hotel Beatriz Palace & Spa

• Spain
• Hospitality
• 1 - 100 Employee

• R.R.P.P Manager

  • Sep 2007 - May 2008

  • Formulate and manage the delivery of proactive corporate PR, CSR and stakeholder engagement campaigns. • Plan and implement a full programme of internal engagement activities and CSR events, work collaboratively with multiple teams, business units, HR Department and NGOs to identify opportunities for staff and stakeholder engagement. • Establish a best in class editorial office integrated across platforms/channels and develop corporate narrative and messaging for effective staff and stakeholder engagement. • Generate compelling news stories from staff events for a wide range of corporate/local media. Create engaging content for owned online/offline communication channels. Show less