Experience

Grand Whiz hotel kelapa gading

• Hospitality
• 1 - 100 Employee

• Reservations Officer

  • Mar 2014 - Present

  • Took phone calls accurately from customers and provided relevant information which resulted 30% increase in overall reservations • Provided detailed information to walk in guests which made them recurring customers • Explained the features of the hotel and offered most feasible room rates which led to 15% increase in revenue Other tasks • Create invoices as and when required • Reschedule and cancel reservations as and when needed • Resolve complaints as and when necessary • Took phone calls accurately from customers and provided relevant information which resulted 30% increase in overall reservations • Provided detailed information to walk in guests which made them recurring customers • Explained the features of the hotel and offered most feasible room rates which led to 15% increase in revenue Other tasks • Create invoices as and when required • Reschedule and cancel reservations as and when needed • Resolve complaints as and when necessary



Merlynn Park Hotel

• Greater Jakarta Area, Indonesia

• Front Desk Agent

  • Jul 2013 - Mar 2014

  • Welcome guests on arrival and provide information regarding availability, room types, room rates • Assign rooms pertinent to guests’ needs and choice • Collect payments for rooms and board • Instruct bell boys to assist guests with luggage • Provide information regarding hotel policies and activities in response to queries both on the phone and in person • Welcome guests on arrival and provide information regarding availability, room types, room rates • Assign rooms pertinent to guests’ needs and choice • Collect payments for rooms and board • Instruct bell boys to assist guests with luggage • Provide information regarding hotel policies and activities in response to queries both on the phone and in person