Imelda Puente
Employment Development Manager at ACI Learning- Claim this Profile
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Topline Score
Bio
Susan Van Nostrand
Imelda is a top notch administrative professional. During my time with Marriott International she handled the very busy world of the Resident Manager. She can effectively communicate with both customers and staff, she can handle stress with grace and come to work on time and with a smile. I would highly recommend her for any administrative position.
Susan Van Nostrand
Imelda is a top notch administrative professional. During my time with Marriott International she handled the very busy world of the Resident Manager. She can effectively communicate with both customers and staff, she can handle stress with grace and come to work on time and with a smile. I would highly recommend her for any administrative position.
Susan Van Nostrand
Imelda is a top notch administrative professional. During my time with Marriott International she handled the very busy world of the Resident Manager. She can effectively communicate with both customers and staff, she can handle stress with grace and come to work on time and with a smile. I would highly recommend her for any administrative position.
Susan Van Nostrand
Imelda is a top notch administrative professional. During my time with Marriott International she handled the very busy world of the Resident Manager. She can effectively communicate with both customers and staff, she can handle stress with grace and come to work on time and with a smile. I would highly recommend her for any administrative position.
Experience
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ACI Learning
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United States
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Professional Training and Coaching
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400 - 500 Employee
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Employment Development Manager
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Nov 2022 - Present
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Southern Careers Institute
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United States
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Education Administration Programs
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200 - 300 Employee
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Admissions Representative
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Apr 2022 - Oct 2022
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Cavender Auto Group
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United States
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Motor Vehicle Manufacturing
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100 - 200 Employee
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Business Development Center Representative
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Feb 2021 - Apr 2022
Incoming and outgoing customer service calls, handle and schedule service department appointments. Ability to smile on the phone. Responsible for maintaining a high level of professionalism with customers and work to establish a positive rapport with every caller. Update detailed customer information in the customer database during each call. Follow company procedures, policies and department playbook. Provide outstanding customer service with problem solving skills and product knowledge. Network and build relationships with new and existing client base. Great listening skills while being attentive to customer needs and priorities to provide the highest degree of caller satisfaction. Communicate all appointment activity and customer concerns with appropriate associate or manager.
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Related Companies
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United States
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Real Estate
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700 & Above Employee
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Leasing Specialist
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Jun 2020 - Oct 2020
Tour property and show units with prospective residents Prepare and process applications, leases and renewals while following all regulatory guidelines Partner with external parties to process elements of income, employment, and other verification documents Review vacancies, walk/inspect tour path and maintain model apartments Make and maintain relationships with industry partners and brokers Maintain daily and weekly leasing reports and monthly market surveys Analyze market and occupancy trends and shop the competition to identify changing market conditions Recommend and track marketing avenues, oversee marketing campaigns and monitor traffic results
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Greystone Property Management Corporation
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Canada
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Real Estate
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1 - 100 Employee
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Leasing Consultant
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Dec 2018 - Jun 2020
Take phone calls from prospects and make appointments. -Greet prospects and have them complete guest cards. -Qualify prospect on the type, size, price, and amenities available. -Obtain picture I.D. before showing a prospect a unit or model. -Sell the prospect on the merits of the property. -Use closing techniques to get the lease -Follow up with phone calls, emails, and internet leads. -Assure that application is filled out entirely and present to the verifying agent. -Present application to Apartment Manager for approval/denial. -Notify prospect of acceptance or rejection of the application. -Complete all paperwork and prepare lease packet for move-ins. -Prepare maintenance requests for residents. -Perform any other duties as directed by Management
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University of Northern Colorado
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United States
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Higher Education
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700 & Above Employee
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Full Time Student
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Aug 2014 - Dec 2014
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The Liberty Group
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United States
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Investment Banking
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1 - 100 Employee
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Leasing Consultant/Asst. Property Manager
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Aug 2012 - Mar 2014
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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Executive Administrative Assistant
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Sep 1998 - Jan 2000
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Univesco, LLC
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United States
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Construction
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1 - 100 Employee
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Assistant Property Manager
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Aug 1997 - May 1998
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Northside Independent School District
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United States
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Medical Practices
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100 - 200 Employee
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Instructional Assistant IV
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Jan 1994 - Mar 1997
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Education
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University of Northern Colorado
Psychology -
San Antonio College