CTO

• Jun 2019 - Present

Vice President Of Product and Engineering

• Apr 2021 - Present

Director Of Engineering

• 2018 - Jun 2019

Senior Call Center Architect

• 2015 - 2018

CTO

• Nov 2012 - Mar 2015

- Led product development at Ophio. Ophio, a startup company, offers a product suite to automatically capture machine data and fact-based events inside of third party SFAs to instrument business workflows, augment adoption and empower next-gen sales analytics. - Played a key role in jumpstarting the company and in reaching out to investors, partners, customers and target audience. - Hands-on experience on multiple emerging technology stacks and cloud computing platforms. - Evaluated… Show more - Led product development at Ophio. Ophio, a startup company, offers a product suite to automatically capture machine data and fact-based events inside of third party SFAs to instrument business workflows, augment adoption and empower next-gen sales analytics. - Played a key role in jumpstarting the company and in reaching out to investors, partners, customers and target audience. - Hands-on experience on multiple emerging technology stacks and cloud computing platforms. - Evaluated, selected and leveraged a panoply of technologies and solutions pertaining to mobile, social, big data, cloud offerings and IoT. Show less - Led product development at Ophio. Ophio, a startup company, offers a product suite to automatically capture machine data and fact-based events inside of third party SFAs to instrument business workflows, augment adoption and empower next-gen sales analytics. - Played a key role in jumpstarting the company and in reaching out to investors, partners, customers and target audience. - Hands-on experience on multiple emerging technology stacks and cloud computing platforms. - Evaluated… Show more - Led product development at Ophio. Ophio, a startup company, offers a product suite to automatically capture machine data and fact-based events inside of third party SFAs to instrument business workflows, augment adoption and empower next-gen sales analytics. - Played a key role in jumpstarting the company and in reaching out to investors, partners, customers and target audience. - Hands-on experience on multiple emerging technology stacks and cloud computing platforms. - Evaluated, selected and leveraged a panoply of technologies and solutions pertaining to mobile, social, big data, cloud offerings and IoT. Show less

Senior Software Architect

• Jul 2006 - Jun 2012

- Ensured successful transition of the engineering team to Oracle following the acquisition of Telephony@work. - Led the revamping of the CallCenterAnywhere middleware architecture to build the first solution to unify contact center technology and CRM software delivering a complete “customer to agent” experience. - Expanded the core Telephony@work engineering team geographically and offered technical proximity and domain expertise to offshore teams. - Delivered numerous recommendations… Show more - Ensured successful transition of the engineering team to Oracle following the acquisition of Telephony@work. - Led the revamping of the CallCenterAnywhere middleware architecture to build the first solution to unify contact center technology and CRM software delivering a complete “customer to agent” experience. - Expanded the core Telephony@work engineering team geographically and offered technical proximity and domain expertise to offshore teams. - Delivered numerous recommendations and improvement to the core CallCenterAnywhere architecture including enhanced caching, strategy for partitioning big tenant instances and adding SMS support. Show less - Ensured successful transition of the engineering team to Oracle following the acquisition of Telephony@work. - Led the revamping of the CallCenterAnywhere middleware architecture to build the first solution to unify contact center technology and CRM software delivering a complete “customer to agent” experience. - Expanded the core Telephony@work engineering team geographically and offered technical proximity and domain expertise to offshore teams. - Delivered numerous recommendations… Show more - Ensured successful transition of the engineering team to Oracle following the acquisition of Telephony@work. - Led the revamping of the CallCenterAnywhere middleware architecture to build the first solution to unify contact center technology and CRM software delivering a complete “customer to agent” experience. - Expanded the core Telephony@work engineering team geographically and offered technical proximity and domain expertise to offshore teams. - Delivered numerous recommendations and improvement to the core CallCenterAnywhere architecture including enhanced caching, strategy for partitioning big tenant instances and adding SMS support. Show less

Director of R&D

• Oct 2000 - Jun 2006

- Managed the Development and QA teams at Telephony@work, a pioneer in virtual IP-based contact centers. - Oversaw the whole technology stack of CallCenterAnywhere the flagship product of Telephony@work. - Spearhead various initiatives to early adopt extreme programming and agile methodologies. - Played a vital role in the success of the acquisition of Telephony@work by Oracle. - Owned and developed several key backend components of CallCenterAnywhere including Multi-Channel ACD… Show more - Managed the Development and QA teams at Telephony@work, a pioneer in virtual IP-based contact centers. - Oversaw the whole technology stack of CallCenterAnywhere the flagship product of Telephony@work. - Spearhead various initiatives to early adopt extreme programming and agile methodologies. - Played a vital role in the success of the acquisition of Telephony@work by Oracle. - Owned and developed several key backend components of CallCenterAnywhere including Multi-Channel ACD, Predictive Server, Platform Hot Backup Algorithm and cross-platform messaging and multi-threading libraries. - Championed the early adoption of SOA architecture and the delivery of CallCenterAnywhere Web Services SOAP API. Show less - Managed the Development and QA teams at Telephony@work, a pioneer in virtual IP-based contact centers. - Oversaw the whole technology stack of CallCenterAnywhere the flagship product of Telephony@work. - Spearhead various initiatives to early adopt extreme programming and agile methodologies. - Played a vital role in the success of the acquisition of Telephony@work by Oracle. - Owned and developed several key backend components of CallCenterAnywhere including Multi-Channel ACD… Show more - Managed the Development and QA teams at Telephony@work, a pioneer in virtual IP-based contact centers. - Oversaw the whole technology stack of CallCenterAnywhere the flagship product of Telephony@work. - Spearhead various initiatives to early adopt extreme programming and agile methodologies. - Played a vital role in the success of the acquisition of Telephony@work by Oracle. - Owned and developed several key backend components of CallCenterAnywhere including Multi-Channel ACD, Predictive Server, Platform Hot Backup Algorithm and cross-platform messaging and multi-threading libraries. - Championed the early adoption of SOA architecture and the delivery of CallCenterAnywhere Web Services SOAP API. Show less

Technical Lead of Voice and Telephony

• Feb 1998 - Sep 2000

- Led the Voice team at Elix, a prominent leader in contact center solutions and interactive communication software. Elix a merger of PRIMA and Mediasoft Telecom was later acquired by Bell Canada. - Designed, developed and maintained various CTI components of a distributed client-server architecture. - Hands-on experience and deep knowledge of various digital and analog telephony protocols, VoIP and SS7. - Led the Voice team at Elix, a prominent leader in contact center solutions and interactive communication software. Elix a merger of PRIMA and Mediasoft Telecom was later acquired by Bell Canada. - Designed, developed and maintained various CTI components of a distributed client-server architecture. - Hands-on experience and deep knowledge of various digital and analog telephony protocols, VoIP and SS7.