Experience

Sharp Reese Stealy
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Patient Service Representative

  • Mar 2014 - Present


TriWest Healthcare Alliance

• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Representative III

  • 2011 - 2013

  Educate beneficiaries regarding medical benefits and eligibility in a call center environment • Provide assistance to both network and non network health providers • Assign Active Duty Service members and their families to primary care providers and or local military facilities • Interface with intra-company departments • Assist members with enrollment and or porting into the Tricare program. • Consistantly meet and or exceed companies expectations of a 2.65, factors consist of, call wrap up, adherence and first call resolution, receiving a score of 2.65 or higher monthly Show less