Experience

Crowne Plaza Dubai Jumeirah

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Front Office Receptionist

  • Oct 2022 - Present

• Receiving Clerk

  • Aug 2022 - Oct 2022



touch Lebanon

• Lebanon
• Telecommunications
• 400 - 500 Employee

• Store Manager

  • Jan 2020 - Jul 2022

  •Delivered excellent service to ensure high levels of customer satisfaction. •Motivated the sales team to meet sales objectives by training and mentoring staff. •Increased the sales by 10% to reach a total 2021 sales of USD 250k. •Created business strategies to attract new customers: bundles, offers, and prepaid plans. •Responded to customer complaints and concerns and was able to boost the shop’s customers’ rating to 4.3/5.0 •Delivered excellent service to ensure high levels of customer satisfaction. •Motivated the sales team to meet sales objectives by training and mentoring staff. •Increased the sales by 10% to reach a total 2021 sales of USD 250k. •Created business strategies to attract new customers: bundles, offers, and prepaid plans. •Responded to customer complaints and concerns and was able to boost the shop’s customers’ rating to 4.3/5.0



Hotel Abchi

• Ehden, North, Lebanon

• Marketing Officer

  • Jan 2019 - Dec 2020

  •Assisted in developing marketing campaigns using data-base system/analytics that reduced marketing costs by at least 20%. •Researched and analyzed data to understand the customer behavior in the peak and low seasons. •Conducted promotional events especially during low seasons to boost the hotel’s occupancy. •Oversaw campaigns on social media to attract tourists and locals. •Assisted in developing marketing campaigns using data-base system/analytics that reduced marketing costs by at least 20%. •Researched and analyzed data to understand the customer behavior in the peak and low seasons. •Conducted promotional events especially during low seasons to boost the hotel’s occupancy. •Oversaw campaigns on social media to attract tourists and locals.



Asmahan Restaurant Group

• Zgharta, North, Lebanon

• Accounting Officer

  • Jan 2017 - Dec 2018

  •Created and processed invoices and tracked organization expenses to comply with the budget. •Cross-checked invoices with payments and expenses to ensure accuracy. •Liaised with stakeholders’ auditors to comply with the accounting and auditing requirements. •Improved billing efficiency and increase accuracy of financial reporting and forecasts. •Created and processed invoices and tracked organization expenses to comply with the budget. •Cross-checked invoices with payments and expenses to ensure accuracy. •Liaised with stakeholders’ auditors to comply with the accounting and auditing requirements. •Improved billing efficiency and increase accuracy of financial reporting and forecasts.