Experience

Manteq Systems & Information Technology

• United Arab Emirates
• Information Technology & Services
• 1 - 100 Employee

• Technical Support Engineer

  • Jan 2022 - Present

  Dubai, United Arab Emirates • Supporting E-Claims application for local and international providers. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Demonstrated professionalism and courtesy with customers while working to resolve complaints, and problems or respond to questions. • Conducted user training. • Performed system release implementation, configuration, and testing. • Worked with the software development team on reported… Show more • Supporting E-Claims application for local and international providers. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Demonstrated professionalism and courtesy with customers while working to resolve complaints, and problems or respond to questions. • Conducted user training. • Performed system release implementation, configuration, and testing. • Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes. • Worked closely with software development and testing team members to design and develop solutions to meet client requirements. Show less



Self-employed

• PHOTOVOLTAIC SYSTEM

  • Feb 2020 - Oct 2021

  Syria I worked as an electrical engineer in the study and implementation of home and agricultural solar energy projects We have studied and implemented many loads, including household loads that do not exceed 5.5 K watts, and agricultural loads that depend on water pumps, which reach 70 K watts. We used PV syst to study the loads accurately

• INDUSTRIAL ELECTRICITY AND PLC

  • Jan 2018 - Oct 2021

  Syria I have practical experience through training in dealing with most of the classic electrical circuits and training on PLC produced by Delta Company, as I have sufficient knowledge in dealing with PLC from connection and expansions and writing in ladder language I have a wide academic background through educational attainment within the university and online courses



Al-Birr association & social services

• Syrian Arab Republic
• Non-profit Organizations
• 1 - 100 Employee

• Warehouse Manager

  • Mar 2020 - Sep 2021

  Syria Developing a distribution plan and the number of monthly beneficiaries of food baskets, supervising the receipt, storage and distribution of foodstuffs and accessories to the beneficiaries, and preparing daily distribution reports



Al-Birr association & social services

• Syrian Arab Republic
• Non-profit Organizations
• 1 - 100 Employee

• ORV COORDINATOR

  • May 2018 - Dec 2018

  Syria Follow-up daily reports of volunteers. Supervise their work and try to solve their problems. Guidance volunteers and give them instructions on how to act in various situations. Develop the working mechanism of the team. flags the volunteers in their role and duties adequately and train them on the mechanism of action. Communicate with project management to secure the team's needs. Communicate with partners on the training, development and logistical support of the team. Facilitate weekly… Show more Follow-up daily reports of volunteers. Supervise their work and try to solve their problems. Guidance volunteers and give them instructions on how to act in various situations. Develop the working mechanism of the team. flags the volunteers in their role and duties adequately and train them on the mechanism of action. Communicate with project management to secure the team's needs. Communicate with partners on the training, development and logistical support of the team. Facilitate weekly meetings of sector leaders and volunteers. Communicate with associations and governmental and non-governmental organizations working on the ground to network and provide various services to beneficiaries.

• EVALUATION TEAM

  • Mar 2016 - Dec 2018

  Syria

• TRAINER

  • Jan 2016 - Dec 2018

  Syria A trainer for several training workshops with a total of 337 training hours in several subjects at the Training Office of the Voluntary Work Committee in AL-Birr Association.

• ORV COORDINATOR ASSISTANT

  • May 2017 - Jun 2018

  Syria Assist the coordinator in the tasks assigned to him from the follow-up to the team and the tasks assigned to them and provide training for volunteers and solve their problems