Experience

ManoMano

• France
• Technology, Information and Internet
• 700 & Above Employee

• Payment Operations Analyst

  • Mar 2022 - Present



Vestiaire Collective

• France
• Retail Apparel and Fashion
• 500 - 600 Employee

• International Business Analyst

  • Jul 2021 - Dec 2021

  - Execute cross-functional and ad-hoc analysis to support trade-off decisions and projects on overarching topics with a direct impact on several parts of the P&L. - Improving reporting landscape on Tableau to improve performance insights and decision making for the full Business steering team and working closely with BI team. - Weekly monitoring of global performance, underlining the key outlying KPIs and aligning with the regional analyst on the drivers behind them for each… Show more - Execute cross-functional and ad-hoc analysis to support trade-off decisions and projects on overarching topics with a direct impact on several parts of the P&L. - Improving reporting landscape on Tableau to improve performance insights and decision making for the full Business steering team and working closely with BI team. - Weekly monitoring of global performance, underlining the key outlying KPIs and aligning with the regional analyst on the drivers behind them for each region as well as generating weekly reports for the core meeting. - Contribute to automation projects to improve forecasting processes. Show less - Execute cross-functional and ad-hoc analysis to support trade-off decisions and projects on overarching topics with a direct impact on several parts of the P&L. - Improving reporting landscape on Tableau to improve performance insights and decision making for the full Business steering team and working closely with BI team. - Weekly monitoring of global performance, underlining the key outlying KPIs and aligning with the regional analyst on the drivers behind them for each… Show more - Execute cross-functional and ad-hoc analysis to support trade-off decisions and projects on overarching topics with a direct impact on several parts of the P&L. - Improving reporting landscape on Tableau to improve performance insights and decision making for the full Business steering team and working closely with BI team. - Weekly monitoring of global performance, underlining the key outlying KPIs and aligning with the regional analyst on the drivers behind them for each region as well as generating weekly reports for the core meeting. - Contribute to automation projects to improve forecasting processes. Show less



Criteo

• France
• Advertising Services
• 700 & Above Employee

• Project Manager (BEAT Alerting Tool) - Business Escalation

  • Nov 2020 - Jan 2021

  - Analyze the usage of the Beat alert device, services provided by the Business Escalation team - Detect and resolve any workflow-related issues. - Define the right KPIs in collaboration with stakeholders and team leaders. - Apply the KPIs and create dashboards in Tableau.

• Project Manager (Operation on call) - Business Escalation

  • Apr 2020 - Oct 2020

  - Animating a team that contributes to Criteo's 24/7 operation support service for emergencies across various Ad Operations, Technical Solutions, and Creative Services teams around the globe. - Onboard new members and provide training. Resource planning for new hires as well as creating on-call schedules. - Improve documentation and KPI reporting (using Tableau) on service quality. But also, data analysis to develop processes. - Deployment of a new sustainable operating model for the… Show more - Animating a team that contributes to Criteo's 24/7 operation support service for emergencies across various Ad Operations, Technical Solutions, and Creative Services teams around the globe. - Onboard new members and provide training. Resource planning for new hires as well as creating on-call schedules. - Improve documentation and KPI reporting (using Tableau) on service quality. But also, data analysis to develop processes. - Deployment of a new sustainable operating model for the service in collaboration with the regional operation managers.



Aya Internet Service Provider

• Syrian Arab Republic
• Technology, Information and Internet
• 1 - 100 Employee

• Operation Monitor

  • Mar 2014 - Nov 2017

  Monitoring and directing installation service process. Following-up and contributing for resolving technical problems. Managing technical proceedings with the Public Telecommunications Establishment.

• Costumer Care Services

  • Nov 2013 - Mar 2014

  • answer calls and respond to emails. • handle customer inquiries both telephonic-ally and by email. • manage and resolve customer complaints. • provide customers with product and service information. • route calls to appropriate resource.