Ilya Uvarov
Senior Technical Support Engineer at Magenta Technology- Claim this Profile
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Bio
Credentials
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SQL_Servers
Softline
Experience
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MaxOptra
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United Kingdom
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Software Development
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1 - 100 Employee
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Senior Technical Support Engineer
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Jun 2014 - Present
L2-L3 support of customers based in the UK; Managing customer support level 1 ( emergency line ), level 2, level 3; Monitoring customer infrastructure Providing remote support for software and/or hardware systems, sub-systems and/or applications for customers; Ongoing maintenance and support of running solutions; Analyzing symptoms, logs, and data required to resolve issues of medium and very-high severity; Proposing and monitoring the implementation of solutions for non-routine customer reported incidents to ensure that situation is resolved; Proactively monitoring for downstream effects as a result of the fix; Working closely with developers and solving complex problems Show less
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Education
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Samara State Aerospace University