Senior Technical Support Engineer

• Jun 2014 - Present

L2-L3 support of customers based in the UK; Managing customer support level 1 ( emergency line ), level 2, level 3; Monitoring customer infrastructure Providing remote support for software and/or hardware systems, sub-systems and/or applications for customers; Ongoing maintenance and support of running solutions; Analyzing symptoms, logs, and data required to resolve issues of medium and very-high severity; Proposing and monitoring the implementation of solutions for non-routine customer reported incidents to ensure that situation is resolved; Proactively monitoring for downstream effects as a result of the fix; Working closely with developers and solving complex problems Show less