Experience

Midas.Investments

• United Arab Emirates
• Investment Management
• 1 - 100 Employee

• • Feb 2021 - Present

  The Midas support team consisted of 8 people from different countries including the United States, United Kingdom, Slovenia, Hungary, France, Australia, and Malaysia. Midas customer support has been working without weekends and holidays 24 hours providing the best service in the crypto industry.The average of last six month's figures:- Customers per month: 1000-3000- Average First Response Time: 44s - CSAT: 97%In addition, the support team in their spare time helped the moderators in the community, monitored feedback on social networks reddit/twitter Show less

• • Apr 2019 - Feb 2021

  I was the only support member in the online live chat, helping customers with all their questions and issues on my own.I have also carried out many other tasks for which there was no suitable specialist:- Conducted quantitative (questionnaires) and qualitative research - individual interviews with clients to investigate their experiences, needs and feedback- Testing the website - functional, usability, linguistic- Tested product prototypes with clients- Wrote and maintained user documentation (FAQ, knowledge base)- Moderated the Discord and Telegram communities- Managed financial records Show less