Ilya Chmykh
Solutions Architect - Customer Success at Paytronix Systems- Claim this Profile
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Bio
Credentials
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What Is Generative AI?
LinkedInMay, 2023- Nov, 2024
Experience
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Paytronix
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United States
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Software Development
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200 - 300 Employee
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Solutions Architect - Customer Success
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May 2020 - Present
• Led discovery with enterprise clients’ C-level executives to understand their organizational goals and identify key objectives, results, and activities for the Paytronix Solutions Consultant team • Scoped and designed optimal deployment plans that met customers' requirements, while maintaining long-term supportability and best practices• Managed complex special projects for enterprise clients involving internal and external cross-functional teams• Technical subject matter expert of the Paytronix platform capabilities Show less
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Senior Enterprise Technology Consultant - Customer Success
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May 2019 - May 2020
• Managed two of Paytronix top five loyalty/mobile/email programs, accounting for $3.4 million in annual revenue• Owned the day to day management of the relationship at all levels within the customer’s organization• Provided long term value and ensured high customer satisfaction by understanding customer business challenges and objectives and strategically implementing customized loyalty programs and customer engagement solutions • Worked closely with product and engineering to identify and quickly resolve high priority customer challenges by translating business needs to technical requirements• Primary escalation point for personal client base, and secondary escalation point for junior Enterprise Customer Success Technology Consultants• Utilized Paytronix REST API to design and troubleshoot 3rd party integrations including online ordering, mobile, website, and Point of Sale Show less
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Lead Enterprise Technology Consultant
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May 2017 - Apr 2019
• Managed seven enterprise clients’ loyalty/gift/comp/mobile/email programs, accounting for $1.9 million in annual revenue• Lead quarterly business review presentations for clients’ C-level executives• Designed key architectural components for a complex mobile application and guest website integration via REST API, resulting in 450 thousand of new annual revenue upon launch• Organized weekly trainings for 40-member Paytronix Client Services team on role-critical content
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Technical Consultant
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May 2014 - May 2017
Account Management• Responsible for set up and management of 21 clients’ loyalty/gift/comp programs• Lead weekly meetings with clients to gather business requirements, prioritize action items, and develop detailed timelines for multi-faceted projects• Develop relationships with key stakeholders within client organizations in order to complete and implement projects to meet strict deadlinesProject Management• Translate client marketing and business requirements into rule-based technical solutions• Scope and price out a variety of one time revenue projects including marketing promotions, program restructuring and new partner integrations • Lead recurring revenue generating and one time revenue projects from the requirements gathering to the implementation process. Continue support as main contact after project completionMarketing/Data Analytics• Demonstrate the efficacy or promotional campaigns by analyzing guest behavior to illustrate customer engagement to the client• Consult clients on best practices in campaign messaging to foster program development and meet their engagement goals• Manage ongoing improvements to client’s programs by offering and configuring new solutions, including mobile implementation, data analytics, and product promotionsTechnical Support• Have developed expertise in several Point of Sale systems and their integration with the Paytronix system to effectively troubleshoot and develop programs that met the client’s business requirements• Serve 100+ clients from a variety of restaurant brands nationwide as a Paytronix SaaS technical expert to troubleshoot our proprietary integration with the clients’ Point of Sale system• Manage projects with multiple partners to integrate their Point of Sale, Mobile Application and Guest Website solutions to the Paytronix system Show less
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Parts Database Management Intern
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Jul 2013 - Aug 2013
Organized mechanical parts database in Access using SQL queries to eliminate duplicates Created uniform naming system for all parts Facilitated transition to new parts management system (Pro.file) Organized mechanical parts database in Access using SQL queries to eliminate duplicates Created uniform naming system for all parts Facilitated transition to new parts management system (Pro.file)
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Worcester Polytechnic Institute
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United States
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Higher Education
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700 & Above Employee
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IT Specialist
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Sep 2010 - Dec 2012
Provided IT support to the WPI student body. Provided IT support to the WPI student body.
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Citrix
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United States
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Software Development
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700 & Above Employee
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Quality Assurance Intern
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2012 - 2012
Performed manual and software testing on a variety of hardware Identified, analyzed, and documented defects and inconsistencies in VM software applications’ functionality, interface, content, output, and performance Tracked and communicated test plans, results, analysis, defects, and unresolved problems with the software Performed manual and software testing on a variety of hardware Identified, analyzed, and documented defects and inconsistencies in VM software applications’ functionality, interface, content, output, and performance Tracked and communicated test plans, results, analysis, defects, and unresolved problems with the software
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Education
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2017 - 2022
Harvard Extension School
Master of Liberal Arts, Information Management Systems -
2010 - 2014
Worcester Polytechnic Institute
Bachelor of Science, Management Information Systems
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