Experience

WELCOMHERITAGE NOOR-US-SABAH PALACE BHOPAL

• India
• Hospitality
• 1 - 100 Employee

• Food and Beverage Manager

  • Oct 2022 - Present



Amer Greens Hotel (Amer Group)

• Bhopal, Madhya Pradesh, India

• Corporate F&b and marketing manager

  • Nov 2018 - Sep 2022



Amer Bakery Hut (Amer Group)

• Bhopal Area, India

• Head Of Operations

  • Nov 2016 - Oct 2018

  Managing 5 premium outlets with high sale volume. Organize and implement local restaurants marketing as well as regional and national marketing promotions to increase restaurant sales and on social media Staff, train and develop restaurant managers and hourly employees through orientations, ongoing feedback, and the establishment of performance expectations and by conducting performance reviews. Responsible for effective management schedules and ensuring that store is properly staffed for all day parts and sales volumes. Manage restaurant P&L to optimize manageable profit, control COGS, Labor, and Controllable (semi-fixed expenses). Oversee and manage all areas of store and make final decisions on matters of importance. Ensure that all systems and routines are incorporated into the day-to-day operations of the store. Ensure guest service in all areas meets company standards. Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained. Show less



AIREST RESTAURANT MIDDLE EAST - L L C

• United Arab Emirates
• Restaurants
• 1 - 100 Employee

• Branch Supervisor

  • Oct 2015 - Nov 2016

  Supervising and constantly training the 35 waiters team while maintaining the high quality standards of service.Creating the weekly schedule. Assisting the Restaurant Manager in breaking down the Cost Control Reports, P&L Reports, LMS Reports. Participating in F&B Meetings, P&L Meetings, LMS Meetings( Labor Management System). Supervising and constantly training the 35 waiters team while maintaining the high quality standards of service.Creating the weekly schedule. Assisting the Restaurant Manager in breaking down the Cost Control Reports, P&L Reports, LMS Reports. Participating in F&B Meetings, P&L Meetings, LMS Meetings( Labor Management System).



Hotel Amer Place

• Bhopal India

• Assistant Food and Beverage Manager

  • Nov 2014 - Apr 2015

  • Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages. • Resolve customer complaints about food quality or service. • Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records. • Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed. • Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records. • May use computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks. • Check quality of deliveries of fresh food and baked goods. • Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items. • Arrange for maintenance and repair of equipment and other services. • Total receipts and balance against sales, deposit receipts, and lock facility at end of day. • Select or create successful menu items based on many considerations, and assign prices based on cost analysis. • Recruit, hire, and oversee training for staff. • Schedule work hours for servers and kitchen staff. • Monitor food preparation and methods Show less



Hotel lake view Ashok china town

• India

• Restaurant General Manager

  • Aug 2012 - Oct 2014

  Successfully managed a family restaurant, increasing sales by 22 percent through quality food and exceptional service. Maintained expenses below budget through accurate planning, waste reduction, and purchasing with cost effective operating procedures. Accountable for budget control, payroll, profit and loss, and general accounting. Trained service staff to enhance customer service and increase profits by suggestive selling products. Successfully managed a family restaurant, increasing sales by 22 percent through quality food and exceptional service. Maintained expenses below budget through accurate planning, waste reduction, and purchasing with cost effective operating procedures. Accountable for budget control, payroll, profit and loss, and general accounting. Trained service staff to enhance customer service and increase profits by suggestive selling products.



Bombay bicycle club and restaurant London U.K.

• United Kingdom

• Branch manager

  • Apr 2009 - Jun 2012

  To set and implement the agreed standards of service at all times To supervise the running of the restaurant on a regular basis To carry out frequent departmental checks of the Restaurant, Private Dining Room, Lounge and Coffee Station To remain customer focused at all times and ensure the team place Customer satisfaction as their top priority To set and achieve departmental objectives in conjunction with the business plan To ensure that all equipment in the Department is used correctly, Maintained and cleaned properly, and that staff are appropriately trained. Show less