Experience

InfraVision

• Australia
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Network Support Analyst

  • Mar 2021 - Present

  • Following up on pending issues with the Field engineers in accordance to the standard escalation process to ensure prompt resolution within the Service Level Agreement (SLA). • Using operation support system (OSS, Software) to improve overall system efficiency by running appropriate command to check power alarms and specific status of site in real time. • Ensuring that power related fault on MTN cell sites are correctly diagnosed and escalated. • Monitoring the network using Ericsson tool on the allotted network nodes for overall efficiency. • Using SIMS tools to reduce downtime and unavailability. • Monitoring of allocated network node effectively and reacting promptly to all network related faults. • Provide 24*7 network management; faults detection, analysis, troubleshooting, escalation and resolution of all base station subsystems or nodes such BTS, BSCs and power equipment’s (intrusion, rectifiers etc.) using [ACC-application control center ]. • Detecting, diagnosis and acknowledging of all alarms from all base station subsystems nodes or elements. • Real time performance/management of all base station subsystems network elements for effectiveness and provision of daily reports for the next action to be carried out to improve network quality. Show less



BISWAL LIMITED

• Nigeria
• Telecommunications
• 200 - 300 Employee

• Network Operations Center Engineer

  • Oct 2019 - Feb 2021

  •Using different remote monitoring software (RMS) to evaluate telecommunication network diagrams, analyze system performance such as network traffic, power and transmission level, security, plans & site configuration, and capacity of the system. •Effectively using network monitoring software (NMS) such as ICTOM, ZTE, OSS, NETNUMEN to monitor site performance and generate tickets for site outages and updates as necessary. •Work hand in hand with field service engineers FSE, and field maintenance engineers FME to resolve all field related issues. •Accurately document support activities, such as system problems, corrective actions, resolution status, and reports on all necessary updates to the NOC management team. •Answer triages and escalates requests for assistance in order to provide top-notch support service to the field personnel. •Evaluate consistency and importance of different intelligence data against needs to determine the optimal course of action and establish a logical intelligence model for real-time reporting needs. •Work with different excel documents to assist in the escalation process, pulling metrics data, and correct any data entry error to enable good data management process. Show less