Experience

Primehotels Oy

• Finland
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Mar 2022 - Present



Finnair

• Finland
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew

  • May 2019 - Present

  Working as cabin crew we take care of our customers safety and service during the flight. We work as a team to make sure that we create a unique Nordic experience to our passengers. Working as cabin crew we take care of our customers safety and service during the flight. We work as a team to make sure that we create a unique Nordic experience to our passengers.



VALO Hotel & Work

• Finland
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Jun 2021 - Feb 2022



Stadium

• Sweden
• Retail
• 700 & Above Employee

• Salesperson

  • Jul 2020 - Jun 2021



Nordic Business Forum

• Finland
• Professional Training and Coaching
• 1 - 100 Employee

• Student Team Leader

  • Jan 2019 - Dec 2019

  Nordic Business Forum is one of the biggest and most influential business conferences in the world. In previous years Nordic Business Forum has had world class speakers such as President Barack Obama, Gary Hamel, Amy Cuddy, Sir Richard Branson and many others. Customer Service is highly praised at Nordic Business Forum by its 7500 C-level customers (rating from the 2018 event: 5,58/6).I am taking part in the Leadership Program, which provides an opportunity for 16 handpicked students to participate in a series of customer experience and leadership development training sessions. The main goals of the program are to prepare the program participants to work as Team Leaders for groups of students at the event and to equip them with skills, training, coaching and practical experience to prepare them for their future careers. My tasks as a Team Leader will include (but are not limited to): promoting the working opportunity and engaging student candidates, interviewing and recruiting the right students to work at the event, and building and supporting a group of students while they work as Customer Service representatives at Nordic Business Forum 2019 in Helsinki.



Clarion Hotel Helsinki

• Welcome Office Agent

  • May 2018 - Feb 2019

  I had the privilege to continue in Clarion Hotel Helsinki after my eight week trainee program. As a Welcome Office Agent, my job was to make customers stay as smooth as possible and help them the best way possible. In Clarion, we did it with passion, energy and courage. I did all the reception tasks.In recognition of my enthusiasm, energy and courage as Staff member of Welcome Office at Clarion Hotel Helsinki I was voted to be the Service Hero of August 2018. It was an amazing privilege and I was honored that my contribution was noticed!

• Trainee

  • Mar 2018 - May 2018



Nordic Business Forum

• Finland
• Professional Training and Coaching
• 1 - 100 Employee

• Customer Service Representative at Nordic Business Forum 2018

  • Sep 2018 - Sep 2018

  I was part of the First Class Service team. Our team encluded First Class drivers and hosts. This year I got to be in a Support Team member role. I was the second hand to our amazing Team Leaders and I got to manage all the 130 drives in two days. I also worked closely with the hosts making sure all First Class customers were on time and in the places they were supposed to be.To be a Support Team member we had to go through written applications and then individual interviews. I got to spread my knowledge from last years Nordic Business Forum to the drivers and hosts and I got to see closely how Team Leaders work. It was such an amazing experience and I got so much good feedback!



Marimekko

• Retail Apparel and Fashion
• 300 - 400 Employee

• Sales Associate

  • Nov 2017 - May 2018

  My job was to sell and look after a great range of products. I got in to the fashion industry without knowing a lot of it. Especially our fabrics and products itself contained a lot of information that I got to study. This job in my CV shows that I am not afraid to jump in to things I don't know much. I did a lot of work and research and I got a lots of great feedback! My job was to sell and look after a great range of products. I got in to the fashion industry without knowing a lot of it. Especially our fabrics and products itself contained a lot of information that I got to study. This job in my CV shows that I am not afraid to jump in to things I don't know much. I did a lot of work and research and I got a lots of great feedback!



Nordic Business Forum

• Finland
• Professional Training and Coaching
• 1 - 100 Employee

• Customer Service Representative at Nordic Business Forum 2017

  • Oct 2017 - Oct 2017

  I worked as a volunteer at Arrival and Departure Services. I was a First Class Shuttle driver during the event. The job required looking after NBForum First Class seminar guests as part of the customer service team. Preparations included multiple customer service training sessions ahead of the two-day event. To be part of the amazing customer service team you had to have creativity and problem-solving skills, service-oriented attitude and effective and proven English skills - just to mention few. It was a fulfilling experience where I got a lot of motivation towards my upcoming jobs.



Linnanmäki

• Finland
• Travel Arrangements
• 1 - 100 Employee

• Shift Leader

  • Apr 2017 - Oct 2017

  My working space included store Shop Caramelli and restaurant Flores Fresh Mex. I worked as a shift leader for dozens of employees. My job was to maintain quality, service and cleanliness in the unit, as well as order the wares. I worked with customer service and I responded to the unit's cost-effectiveness. I also gave guidance and educated my employees. In my turn, I supervised compliance with the regulations issued by the authorities, the amusement park and the department, and reported back to the managers. I learned what skills are needed to handle a group of people. But the most important learning was that together we can make the impossible possible.



HMSHost

• Food and Beverage Services
• 700 & Above Employee

• Customer Service Representative

  • Sep 2016 - Jan 2017

  I worked in an international environment at Helsinki-Vantaa Airport, serving customers from different cultures. My work place was this 11 sq.m little cafe, Freshly Made. For being efficient and getting everything flowing in there, you had to be very organized and tidy. In my work, I had a lot of people coming from different countries, so my working language was often entirely English. Helsinki-Vantaa Airport taught me how to face foreigners as an individual and as a customer. Changing working hours and quick adaption to new situations became very familiar to me.



Linnanmäki

• Finland
• Travel Arrangements
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2016 - Oct 2016

  In 2016 I got a little promotion in Linnanmäki. Along with my other tasks in the unit I got to work as a so called “hupikoutsi” – a coach. To get that job you had to be experienced customer service professional who, alongside their daily tasks, acted as a supporter, instructor and an example for other employees. I also participated in orientating new employees. In recognition of my good work in July I was the Employee of the Month. In 2016 I got a little promotion in Linnanmäki. Along with my other tasks in the unit I got to work as a so called “hupikoutsi” – a coach. To get that job you had to be experienced customer service professional who, alongside their daily tasks, acted as a supporter, instructor and an example for other employees. I also participated in orientating new employees. In recognition of my good work in July I was the Employee of the Month.



Linnanmäki

• Finland
• Travel Arrangements
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2014 - Oct 2015

  I worked two summers at a fast-food kiosk 25.4.2015-18.10.2015 & 3.5.2014-19.10.2014. My assignments included sales and manufacturing the goods, cashier’s work and taking care of quality, service and cleanliness in the unit. The job required good pressure tolerance and organizational ability, as well as flexibility to work in varying working hours and assignments. In recognition of my good work in 2014 I was the Employee of the Month in July and also in 2015 I was the Employee of the Month in May.