Customer Care Professional

• Jan 2021 - Present

I advise customers with questions regarding the Trade Registry, for instance starting a company and any changes within multiple company types. I help customers, who wish to start a company with knowledge on what needs to be done and what should be taken into consideration. I answer to customer inquiries also via email in Finnish, Swedish and English. I am also responsible for official document orders, contacting customers when needed and sending orders via email or post. I advise customers with questions regarding the Trade Registry, for instance starting a company and any changes within multiple company types. I help customers, who wish to start a company with knowledge on what needs to be done and what should be taken into consideration. I answer to customer inquiries also via email in Finnish, Swedish and English. I am also responsible for official document orders, contacting customers when needed and sending orders via email or post.

Flight Attendant

• Feb 2020 - Present

Customer service in air. I am responsible for customer safety, food and drink service, Duty Free sales and if needed, managing medical situations in the aircraft. This work requires patience, empathy, flexibility and creativity in challenging and hectic situations. Customer service in air. I am responsible for customer safety, food and drink service, Duty Free sales and if needed, managing medical situations in the aircraft. This work requires patience, empathy, flexibility and creativity in challenging and hectic situations.

Research Assistant

• Oct 2020 - Dec 2020

I contacted test customers, communicated and briefed the customers for their evaluation visit. Additional tasks also reading after visit -reports and giving feedback about them. I contacted test customers, communicated and briefed the customers for their evaluation visit. Additional tasks also reading after visit -reports and giving feedback about them.

Purser

• 2011 - Jun 2019

I managed a multicultural team of 14 to 25 crew members in A380 and B777 passenger aircrafts, based in Dubai, UAE. My responsibilities were customer service in all travelling classes, service recovery, safety and punctuality. My work involved also first aid situations as well as supporting the professional growth of my crew members. In my work I managed the teamwork, communication between different stakeholders, made quick decisions and handled several tasks at the same time. I worked with different cultures and nationalities as well as customers from all over the world. Show less

Stewardess

• Dec 2003 - 2011

Sales Agent

• Jun 2000 - Dec 2003

I made flight and other travel reservations for airlines at Finnair Contact Center. My work was through the telephone and I served customers in Finnish, Swedish, English and French. I made flight and other travel reservations for airlines at Finnair Contact Center. My work was through the telephone and I served customers in Finnish, Swedish, English and French.

Administrative Assistant Intern

• Jan 2002 - Jun 2002