Ilohna Grace Mendoza
Application Support Analyst at TPG Telecom- Claim this Profile
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English Professional working proficiency
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Filipino Native or bilingual proficiency
Topline Score
Bio
Experience
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TPG Telecom
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Australia
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Telecommunications
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700 & Above Employee
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Application Support Analyst
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Sep 2019 - Present
-Tier 2 support for ordering and provisioning (order fulfilment) systems-Resolving trouble tickets-Investigating issues with orders/systems-Finding root causes and engaging development team for permanent fixes-Supporting and monitoring production systems-Communicating with other service providers to resolve issues
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Corporate Provisioning Engineer
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Oct 2016 - Aug 2019
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PLDT
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Philippines
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Telecommunications
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700 & Above Employee
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Project Management Associate
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Jan 2016 - Oct 2016
-Manages given projects from the Head Project Manager. -Assures that all project requirements are met before the activation date. -Plans and organizes the dates of tasks that needs to be completed for the provisioning of projects. -Coordinates to different work groups (i.e. Engineers, contractors, sales) in order to accomplish tasks. -Manages to coordinate well to the clients by delivering latest updates about their project/s. -Reports daily to the Head Project Manager about the improvements of the project/s. Show less
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Technical Support
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Jun 2014 - Apr 2015
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Intern
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Apr 2014 - Jun 2014
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Franchising Consultant
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Apr 2011 - Mar 2013
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Education
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2009 - 2014
University of the East Manila
Bachelor's of Science, Electrical, Electronics and Communications Engineering
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